Senior Business Intelligence Analyst

Position Overview

As a Senior BI Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.

We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don’t take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.

Key Responsibilities

• Perform the Chargeback Profile Analysis process for new potential clients as assigned through Hubspot ticketing process.Ensure New requests are processed within established timeframes to support department goals.
• Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
• Evaluate data for anomalies, unusual patterns, and emerging fraud trends, and create CPA read-out for Sales review.
• Support Sales, Client Success, and all internal CBG teams to provide ROI calculations for OI, PA, and SCR for existing clients through ticket requests via Hubspot.
• Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
• Develop and maintain MIS reporting for Key Clients that highlight performance metrics, trends, and insights for executive leadership and operational teams.
• Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
• Utilize data visualization tools such as Power BI, Quick Sight, or Powerpoint, to transform complex data into intuitive visual representations.
• Craft concise narratives and visually compelling reports/dashboards that interpret and communicate data findings, translating complex insights into understandable language for various stakeholders.

Job Requirement Qualifications

• Minimum 5+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.
• Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, and Python, while also utilizing data visualization applications (e.g., PowerBI, QuickSight, PowerPoint).
• Expert level usage of MS-Excel, MS-PowerPoint and MS-Word.
• Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.
• Effective communication skills to convey technical findings to both technical and non-technical audiences are required.
• Detail-oriented mindset with a commitment to data integrity and quality assurance.
• Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.
• Ability and maturity to manage tasks and assignments independently.
• Natural ability to thrive in a fast-paced, deadline-oriented environment.
• LEAN / Sig Sigma certifications would be an added advantage.
• Demonstrates flexibility and adaptability in managing changing priorities and tasks in a dynamic work environment.
• Knowledge of chargeback processes and dispute management preferred.