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Auto Damage Claims Assessor

4 weeks ago

India hotsourced Full time

About The Company

We are leading provider of premium mobile car care services, known for our unwavering commitment to quality and exceptional customer service. With our focus on professionalism, we ensure our clients enjoy consistent, high-standard services. Recently, we've expanded our offerings to include Maintenance Packages, Detailing, and SMART Repairs, and we're continuing to grow our network across the UK and Ireland.

About The Role

We have an exciting full-time remote opportunity for a Auto Damage Claims Assessor & Scheduler (Smart Repair) to join our dynamic team. You will be inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings. You will act as the critical link between customers, repair teams, and operational scheduling, ensuring fast, accurate assessments and high conversion rates from leads to bookings.

Role Responsibilities - What you'll be doing:

Image-Based Vehicle Damage Assessment:

  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
  • Accurately prepare repair quotes using internal systems and pricing matrices.

Quoting & Estimating:

  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.

Enquiry Handling & Conversion:

  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
  • Maintain high conversion rates and exceed performance targets.
  • Complaint handling and resolution

Triaging & Workflow Coordination:

  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.
  • Liaise with scheduling teams to allocate bookings appropriately.

Skills & Experience Required:

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry (essential).
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
  • Experience working in a fast-paced, target-driven environment.

Desirable:

  • ATA/IMI accreditation or background in vehicle body repair (non-essential but beneficial).
  • Knowledge of automotive workflows and customer service platforms.

Work Schedule

As the client is UK based, you will be required to work to UK daytime:

  • Monday to Friday
  • Additional Requirement: Two working weekends per month
  • 14.30pm - 22.30pm IST (09.00am - 17.00pm GMT)

Pay & Benefits - What you'll get in return:

  • Annual CTC: 7 - 10 lakh per year
  • Fully remote role
  • Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
  • Training and development pathways in estimating and customer service.
  • An unparalleled opportunity to be a team member of the UK's largest mobile servicing, maintenance and repair business
  • Supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.