
Vehicle Damage Expert
5 hours ago
Job Overview:
We are seeking a skilled professional to join our team as an Auto Damage Claims Assessor. The successful candidate will be responsible for inspecting vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.
About the Role:
This is a full-time remote opportunity that requires strong communication skills, attention to detail, and the ability to handle customer queries and close sales over the phone or digitally.
Key Responsibilities:
Image-Based Vehicle Damage Assessment: Assess vehicle damage remotely using submitted photos and/or video footage.Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).Accurately prepare repair quotes using internal systems and pricing matrices.Quoting & Estimating: Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.Clearly communicate quote details to customers in writing or over the phone.Ensure all quotes are logged and followed up promptly.Enquiry Handling & Conversion: Respond to incoming customer enquiries via email, web forms, and phone.Qualify leads and guide customers through the repair process.Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.Maintain high conversion rates and exceed performance targets.Complaint handling and resolution Triaging & Workflow Coordination: Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.Route jobs correctly based on location, severity, and repair capability.Liaise with scheduling teams to allocate bookings appropriately.Requirements:
To be considered for this role, you will need prior experience in vehicle damage assessment, quoting, or SMART repair industry, strong knowledge of minor vehicle damage types and SMART repair capabilities, familiarity with estimating tools or internal quoting platforms, excellent communication skills, and proven ability to handle customer queries and close sales over the phone or digitally.
Benefits:
This role offers a competitive annual salary, fully remote working opportunities, training and development pathways in estimating and customer service, support from a forward-thinking team culture, 25 days holiday plus public holidays, pension scheme, and additional benefits.
About Us:
We are a leading provider of premium mobile car care services, committed to quality and exceptional customer service.
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