Growth Consultant

2 hours ago


Gurugram Haryana India, IN Shipsy Full time

Shipsy – AI-Native Platform for Autonomous Supply Chains

Gurgaon

  • AI-powered technology DNA
  • Integrated TMS + WMS platform
  • Global market presence with 275+ enterprises served
  • Recognized by Gartner® Magic Quadrant™ and “Customers’ Choice” in Transportation Management Systems
  • Clients include Heineken, Aramex, Walmart, Qatar Post


Role: Growth Consultant


Objective:

Be the primary advocate for Shipsy’s customers, ensuring maximum value realization, strong adoption, customer satisfaction, and contributing to revenue growth and retention.


Key Responsibilities

  1. Client Relationship Management
  • Build and nurture long-term client partnerships
  1. Onboarding & Adoption
  • Ensure smooth onboarding, accelerate time-to-value, and drive adoption
  1. Account Reviews & Growth
  • Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities
  1. Customer Advocacy
  • Represent customer feedback internally to product and engineering teams
  1. Problem Resolution
  • Proactively address challenges in partnership with support/product teams
  1. Training & Enablement
  • Deliver workshops, training sessions, and resources for clients
  1. Data-Driven Insights
  • Analyze usage data to track engagement, identify risks, and recommend strategies
  1. Renewals & Retention
  • Partner with account management to secure renewals and expansion revenue
  1. Growth Consulting & Strategy
  • Advise clients on strategic initiatives to maximize business outcomes


Candidate Profile:

Experience: 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain/logistics tech, or Expansion Sales

Knowledge: Strong understanding of supply chain operations and customer lifecycle management

Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally

Education: Bachelor’s in Business, Technology, or related field (Master’s preferred)



Culture & Opportunity

  • Be part of building the future of autonomous supply chains
  • Work in a fast-growing, innovative, and globally recognized AI-native platform



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