Growth Consultant
2 hours ago
Shipsy – AI-Native Platform for Autonomous Supply Chains
Gurgaon
- AI-powered technology DNA
- Integrated TMS + WMS platform
- Global market presence with 275+ enterprises served
- Recognized by Gartner® Magic Quadrant™ and “Customers’ Choice” in Transportation Management Systems
- Clients include Heineken, Aramex, Walmart, Qatar Post
Role: Growth Consultant
Objective:
Be the primary advocate for Shipsy’s customers, ensuring maximum value realization, strong adoption, customer satisfaction, and contributing to revenue growth and retention.
Key Responsibilities
- Client Relationship Management
- Build and nurture long-term client partnerships
- Onboarding & Adoption
- Ensure smooth onboarding, accelerate time-to-value, and drive adoption
- Account Reviews & Growth
- Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities
- Customer Advocacy
- Represent customer feedback internally to product and engineering teams
- Problem Resolution
- Proactively address challenges in partnership with support/product teams
- Training & Enablement
- Deliver workshops, training sessions, and resources for clients
- Data-Driven Insights
- Analyze usage data to track engagement, identify risks, and recommend strategies
- Renewals & Retention
- Partner with account management to secure renewals and expansion revenue
- Growth Consulting & Strategy
- Advise clients on strategic initiatives to maximize business outcomes
Candidate Profile:
Experience: 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain/logistics tech, or Expansion Sales
Knowledge: Strong understanding of supply chain operations and customer lifecycle management
Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally
Education: Bachelor’s in Business, Technology, or related field (Master’s preferred)
Culture & Opportunity
- Be part of building the future of autonomous supply chains
- Work in a fast-growing, innovative, and globally recognized AI-native platform
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