Senior Manager

Role Summary:

(a) Title: Senior Manager

(b) Business/Function: Network & Security

(c) Band / Designation:

(d) Location: Mumbai

(e) Reports to: AVP

(f) Team: Network - Operations (Internet & Switch management)

Summary:

1) The candidate will be responsible for leading the management of PAN India Internet network along with management of network devices and equipments.

2) Review Network Performance periodically and plan for corrections.

3) Escalation point for all P1 level of issues

Position Code:

Additional Information :

Responsibilities:

1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives.

2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources.

3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth.

4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties.

5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security.

6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions.

7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements.

8. Responsible for managing the budget for network operations.

9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades.

10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third-party service providers.

11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks.

12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability.

13. Establish performance baselines and conduct regular capacity planning to support future growth and demand.

14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues.

15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business operations.

16. Establish incident response procedures, escalation paths, and communication channels to maintain effective incident management.

17. Manage relationships with network equipment vendors, service providers, and technology partners.

18. This includes evaluating vendor proposals, negotiating contracts, and ensuring service level agreements (SLAs) are met.

19. Stay updated on industry trends and emerging technologies to assess vendor capabilities and identify opportunities for strategic partnerships.

20. Ensure that network operations comply with relevant industry regulations, data protection requirements, and security standards.

21. Collaborate with the security team to implement and maintain network security controls, including firewalls, intrusion detection systems, and encryption.

22. Develop and enforce network policies and procedures to mitigate security risks and ensure data integrity and confidentiality.

23. Act as a liaison between network operations and other departments or stakeholders within the organization.

24. Provide regular updates, reports, and presentations to executive management, highlighting the performance, challenges, and strategic initiatives of network operations.

25. Communicate effectively with technical and non-technical stakeholders to facilitate understanding and alignment of network-related initiatives.

26. Promote a culture of continuous improvement within the network operations team. Encourage innovation, identify areas for process optimization, and implement best practices to enhance operational efficiency.

27. Stay updated on industry advancements, attend conferences, and participate in professional development activities to ensure your knowledge and skills remain current.

28. Responsible for the architecture, design, implementation, and support of large enterprise WAN & LAN networks.

29. Over-view of day-to-day NOC operations and ensure seamless operations.

30. Provide continual improvement in Network by having adequate checks and balances.

Requirements:

Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers)

Experience:

1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory

2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory.

3) Strong experience in Software Defined Network (SDN) - Mandatory

4) Strong experience in SD-WAN. - Mandatory

5) Minimum 5 years Experience in people Management. - Mandatory

6) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory

7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory

8) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory

9) Experience in vendor evaluation, negotiation and Management - Mandatory

10) Well versed with new age technologies and trends to integrate with existing systems - Mandatory

11) Must have handled a team size of minimum 10 members.

Mandatory :

Certifications:

1) CCNP - Mandatory

2) CCIE - Desirable

3) ITIL Foundation / ITIL Managing Professional (MP) / PMP - Desirable

Knowledge:

1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory

2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory

3) Knowledge in Technical Bid evaluation and processing - Mandatory

4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory

5) Excellent interpersonal, communication and presentation skills - Mandatory

6) Knowledge in VC Managements and its protocols - Desireable

7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable

8) Knowledge on Project Management - Desireable

(e)Technical Skills:

1) Strong understanding of Enterprise Network, system and application level Security issues. - Mandatory

2) Routing and Switching - Mandatory

2) MPLS, SD-WAN, SDN Technology - Mandatory

3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory

5) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory