Client Servicing Trainee

4 weeks ago

Delhi India, India Grapes Worldwide Full time

About Us


Grapes Worldwide, India’s leading Integrated communications agency nurtures digital strategy

and marketing approach across paid, earned, and owned platforms. With both brand and

business impact in the forefront, Grapes offers full services in Digital and Communication

Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals

and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to

build brands and turn customers into evangelists.


Powered with a deep Technical Knowledge – combined with extensive experience in Digital

marketing, we at Grapes are equipped to service all our clients with perfect communication

advice as apt for their brands. The vision is a clear one, of outperforming expectations at every

possible stage. With over 200+ minds continuously at work, we own what we do Agile minds

are at our core with a continuous endeavor to invest in talent.


Roles and Responsibilities:


● Client Management: Serve as the main point of contact for assigned clients, managing

their accounts and ensuring their needs are met.

● Sales Growth: Identify opportunities for upselling and cross-selling additional products

and services to clients.

● Relationship Building: Develop and maintain strong relationships with clients through

regular communication and meetings.

● Project Coordination: Coordinate with internal teams to ensure the successful delivery of

client projects and campaigns.

● Market Research: Conduct market research to understand client industries, identify

trends, and provide insights to clients.

● Reporting: Prepare and present regular reports on account status, sales performance,

and client feedback.

● Negotiation: Negotiate contracts and agreements with clients to secure long-term

partnerships.

● Problem Solving: Address and resolve any client issues or concerns promptly and

effectively.


Desired skills & experience:


● Education: Bachelor’s degree in Business, Marketing, Communications, or a related

field.

● Strong organizational skills with the ability to manage multiple accounts and projects

simultaneously.

● Ability to take initiative, work independently, and thrive in a fast-paced environment.

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

● 6 months to 1 year of proven experience in account management, or a related role.

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