Assistant Vice President

11 hours ago

Noida Uttar Pradesh India, Ghaziabad EXL Full time

An ideal candidate with experience in Quality Excellence in BPO industry.


Responsibilities -

  • Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.
  • Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.
  • Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.
  • Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.
  • Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.
  • Facilitate the sharing of best practices from within and outside the organization and implement them
  • Planning and managing budget and resource allocation for the assigned vertical


Required Experience -

12 - 15 years of experience into Quality Excellence

Good experience of CSAT projects/AHT Matrix

Experience in lean six sigma projects - Green and Black Belt

Preferred experience from Utility/travel domain


Location -

Noida/Gurgaon


Open to work from Office


Qualifications

  • Any Graduate
  • Strong verbal or written communication skills
  • Team Management Skills
  • Lean Six Sigma certified - Black Belt

  • Senior Assistant Vice President

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad EXL Full time

    Job DescriptionPosition Title, Responsibility LevelHead of Enterprise Systems ManagementFunctionGlobal Technology, Enterprise Digital ApplicationsReports to Vice President – Enterprise DigitalPermanent/ TemporaryPermanentSpan of Control8 to 10LocationNoida SEZBasic FunctionTechno-functional specialist with deep experience in one of the domain areas of...

  • Deputy Vice President

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad NetAmbit Full time

    Kindly read JD before applying Please Job Title: Deputy Vice President – Online Marketplace Google Adverts Location: Noida Working Days: 6 days/week Reporting To: Executive Vice President (EVP) About the RoleWe’re looking for a dynamic and strategic leader to drive our Online Marketplace, Online Advertising, and Paid Product Sales business. The Deputy...

  • Vice President Operations

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Afflatus LLC Full time

    We are working on a leadership mandate with a global business process management (BPM) and digital solutions organization, serving leading clients across industries such as insurance, healthcare, banking & financial services, media, and retail.Role: Vice President – Finance & AccountsDomain: Insurance (P2P process – AR & AP)Location: Delhi / NoidaWork...

  • Vice President Internal Audit

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad EXL Full time

    Vice President – Internal Audit (Technology, Data & Digital)Location: Gurgaon / NoidaWork Experience RequirementsAt least 20 + years of relevant working experience in Audit / Risk / ComplianceIdeal Candidate Profile:Currently operating at a Vice President (VP) level or equivalentHands-on experience in auditing : Data and analytics platforms, Digital...

  • AVP of Accounting

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Vensure Employer Solutions Full time

    Position SummaryThe Associate Vice President of Accounting specializing in corporate tax will be responsible for assisting the Senior Vice President of Accounting and providing organized and detail oriented professional services for full cycle accounting support within the Finance division of a growing financial company. The Corporate Tax Assistant Vice...

  • Assistant Vice President

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Three Across Full time

    This is a senior leadership role in Property & Casualty (P&C) Insurance Operations, mainly for broker support, binding, and underwriting operations. The person will manage a large team (200–300 people), working with US clients in night shifts (US hours). Industry & ContextProperty & Casualty Insurance (P&C): Insurance that covers property (homes, cars,...

  • Placement and Employer Engagement Officer

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Amity University, Noida Full time

    Job Title: Placement & Employer Engagement Officer / ManagerLocation: NoidaDepartment: Corporate Resource Centre, AUUPReports To: Vice President, Corporate Resource CentreJob Type: Full-TimeRole Summary:The Placement & Employer Engagement Officer will work directly under the Vice President of the Corporate Resource Centre. The role's primary focus is to...

  • AVP-P&C Broker Support

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Genpact Full time

    Inviting applications for the role of Assistant Vice President/ Vice President- P&C Insurance Broker Support Team.In this role as a Subject Matter Expert (SME), you will be responsible for helping the Insurance Service Line grow by developing and executing strategies designed to support our insurance company clients, developing new products and solutions,...

  • Senior Assistant Vice President

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad EXL Full time

    Basic FunctionEnterprise Digital leadership role managing digitalization requirements of enterprise functions, engaging with senior stakeholders, prioritizing initiatives and delivering valueExperience and expertise in leading digitalization in the areas of Corporate functions like Legal & Compliance, Facility Management including Travel digitization, ESG,...

  • General Manager

    11 hours ago

    Noida, Uttar Pradesh, India, Ghaziabad Ally-eXecutive HR Full time

    Indian FMCG Group Co hiring for it's Perfume vertical. A Sales & Marketing professional who keeps the caliber to build business. Has Sharp Strategy not just plan but execute over exceeding target/s.-Position Title:- General Manager – Sales & Marketing (Perfumes)-Location:- Noida (Corporate Headquarters)-Reporting To:- Sr. Vice President...