Recruiting Team Lead

Team Leadabout randstad enterpriseAs the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.about teamAs a Team Lead tasked with ensuring top-tier talent delivery for our client programs, you hold a pivotal role within our organization. Your responsibilities encompass orchestrating seamless talent acquisition processes, strategizing to meet client needs, and fostering a culture of excellence within our global team. Collaborating closely with your colleagues, you contribute to shaping the next level of service for our clients worldwide.This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole.purpose of the jobAs a Team Lead you will develop recruiting strategies necessary to meet the client’s current and forecasted staffing needs. You will monitor and assist account staff in a matrix based environment to ensure the client’s staffing requirements are met and develop and maintain a positive working relationship with the client.General Duties:Account PortfolioRecognize team’s overall influence to the account P&L and manage expenses responsiblyActive participation in forecasting and budgeting processActive participation in the business review process internally and externallyManage any aging issues with client bill collectionsAudit and verify accuracy of all invoices, billing accruals, and client reportingFamiliar with contract schedules & contractual terms and have the ability to execute against themClient Relationship ManagementDevelop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategyDevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyCompliance ManagementMonitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supportedEnsure assigned accounts are meeting diversity goals when applicableMonitor account activities to ensure compliance with contractual agreementsSLA ManagementEnsure all team members are meeting internal RSR SLAsResponsible for meeting customer and candidate satisfaction targetsCompile data and produce presentable reports for SLA reviewCoordinate, as needed, with Reporting Team to make any changes or improvements to reportsResponsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.Monitoring of StaffCoach and mentor team and provide assistance as needed to reach goalsAssess/survey quality of work delivered by team based on established performance measures and specific client feedbackProvide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completedCollaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targetsFollow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriateRecommend training where necessary to develop skills and techniquesCoordinate the training to be delivered to new team members on account specific tasks and systemsAdditional DutiesSet specific account guidelines and policies as requiredEnsure adherence to corporate guidelines and policiesEnsure team members conform to client and RSR processes and quality procedures as definedManage &/or participate in periodic ad-hoc projects as required by Director, Client DeliveryPerform other duties as directed by Director, Client Delivery