Operations Manager

4 weeks ago

Gurugram Haryana India, IN Food Whisperer Full time

Role Overview: Operations Manager is responsible for ensuring smooth, efficient, and high‑quality operations across all culinary and service functions. This role blends operational excellence with a deep understanding of food, customer experience, and team leadership.

Key Responsibilities

  • Oversee daily kitchen and service operations to ensure consistency, quality, and efficiency.
  • Collaborate closely with chefs and culinary teams to maintain menu standards and innovate where needed.
  • Monitor food safety, hygiene, and compliance with regulatory requirements.
  • Manage inventory, vendor relationships, and procurement to optimize cost and reduce waste.
  • Implement SOPs for kitchen workflow, service delivery, and customer experience.
  • Analyze operational data to improve turnaround time, reduce errors, and enhance profitability.
  • Train, mentor, and schedule staff across kitchen and service teams.
  • Coordinate with marketing and management to support promotions, events, and seasonal offerings.
  • Handle customer feedback and resolve operational issues with empathy and speed.
  • Drive continuous improvement initiatives across all operational touchpoints.

Required Skills & Qualifications

  • Strong background in food service, hospitality, or restaurant operations.
  • Excellent communication and team‑leadership abilities.
  • Knowledge of food safety standards and kitchen best practices.
  • Ability to manage budgets, inventory, and vendor negotiations.
  • Problem‑solving mindset with a calm, customer‑focused approach.
  • Comfortable working in a fast‑paced, dynamic environment.

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