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Business Analyst
3 weeks ago
About the Role :
We are seeking an experienced Business Analyst with a strong background in the Life Sciences domain to join our dynamic team.
The ideal candidate will have extensive experience working with Salesforce Service Cloud or Veeva CRM, and a proven track record of successfully implementing and optimizing these platforms to meet business needs.
Key Responsibilities :
Requirement Gathering :
- Engage with stakeholders to understand and document business requirements and translate them into technical specifications.
Solution Design :
- Design and propose solutions using Salesforce Service Cloud or Veeva CRM that align with business goals and improve operational efficiency.
Implementation :
- Lead and participate in the implementation of Salesforce Service Cloud or Veeva CRM projects, ensuring solutions meet business requirements and are delivered on time.
Process Improvement :
- Identify opportunities for process improvements and recommend system enhancements to optimize business operations.
Testing and Validation :
- Develop and execute test plans to ensure solutions are functioning as expected and meet business requirements.
Training and Support :
- Provide training and support to end-users, ensuring they are proficient in using the Salesforce Service Cloud or Veeva CRM systems.
Documentation :
- Maintain comprehensive documentation of business requirements, functional specifications, and process flows.
Stakeholder Management :
- Collaborate with cross-functional teams including IT, sales, marketing, and customer service to ensure alignment and effective communication.
Qualifications :
Experience :
- 5 to 8 years of experience as a Business Analyst in the Life Sciences domain.
Technical Skills :
- Strong experience with Salesforce Service Cloud or Veeva CRM.
Domain Knowledge :
- In-depth understanding of the Life Sciences industry, including pharmaceuticals, biotechnology, and medical devices.
Analytical Skills :
- Excellent analytical and problem-solving skills with the ability to think critically and provide innovative solutions.
Communication Skills :
- Strong verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
Project Management :
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
Certifications : Salesforce or Veeva CRM certifications are a plus.
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