Head of Operations
3 weeks ago
The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Ensure consistent service standards are met across all departments.Monitor performance metrics to assess operational efficiency.Team Leadership:Lead and manage a team of department heads, providing guidance, support, and training.Foster a collaborative and positive work environment across the hotel group.Conduct regular staff meetings to ensure smooth communication between departments.Financial Management:Oversee the hotel’s budget, controlling costs and maximizing profitability.Analyse financial reports, forecast revenues, and implement strategies for cost control.Ensure proper pricing strategies and revenue management practices are in place.Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.Managing the Guest ExperienceReviews guest feedback with management team and ensures appropriate corrective action is taken.Responds to and handles guest problems and complaints.Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.Strategy and Growth:Develop and implement operational strategies for improving hotel performance.Work closely with senior management to align hotel operations with the overall corporate strategy.Drive the hotel’s growth by identifying opportunities for expansion or renovation.Compliance and Quality Control:Ensure the hotel complies with all relevant health, safety, and environmental regulations.Maintain high standards for quality control in guest services, food safety, and housekeeping.Technology and Innovation:Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.Stay updated on industry trends and competitors, incorporating best practices.
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State Head
3 weeks ago
Kolkata, West Bengal, India, West Bengal Apna Mart Full timeJob DescriptionAbout the RoleThe State Head will architect and scale Apna Mart’s entire operations function—from store setup to 15‑minute delivery execution—ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.Key Responsibilities● Lead rollout of new franchise stores, warehouses,...
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Head of Recruitment
2 weeks ago
Kolkata, West Bengal, India, West Bengal HOTEL POLO TOWERS GROUP Full timeKey Responsibilities1. Recruitment Strategy & PlanningDevelop and implement a comprehensive recruitment strategy aligned with business growth, hotel expansion, and manpower planning.Forecast manpower requirements for all hotels and corporate functions in collaboration with business heads and HRBP teams.Create and maintain recruitment dashboards, hiring...
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Head of Finance
3 weeks ago
Kolkata, West Bengal, India, West Bengal HOTEL POLO TOWERS GROUP Full timeFor Head of Finance (Multi-Unit Hotel Company) : Should be a qualified CAFinancial Planning and Analysis: • Monitor financial performance against targets, identify variances, and provide proactive recommendations for improvement. Financial Reporting and Consolidation: • Ensure accurate and timely preparation of financial statements, reports, and...
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Manager - Operations
3 weeks ago
Kolkata, West Bengal, India, West Bengal GoKhana Full timeRoles & Responsibilities:• Must have Product knowledge.• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are...
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Head of Retail Operations
2 hours ago
Kolkata, West Bengal, India Verritas Full timeCompany DescriptionVerritas is shaping the future of furniture manufacturing in India with an impressive monthly output of over 10,000 seats and a dedicated team of 300+ professionals. The company partners with leading brands such as Kurlon, Godrej, and Nilkamal, maintaining a vast dealer network spanning 150+ locations in Eastern India. With...
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Head Operations
1 day ago
Kolkata, West Bengal, India Othello Global Llp Full timeJob Title: Head of Operation Company: Othello Global LLP Location: Kolkata (Open to travel) Industry Preference: Tea/ FMCG / Food ManufacturingJob Summary:The Senior Operations Manager will be responsible for overseeing daily company operations and ensuring smooth operational activities. This role requires coordination with the Factory Manager and...
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Visa Operations Head
5 days ago
Kolkata, West Bengal, India PEOPLE POWER Full timeDesignation: Visa Operations HeadJob Description:Handle customer/applicant queries personally or via email, telephone.Investigate the integrity of documents and other information in connection with visa applications.Interview clients and request additional information to support visa applications.Ensure all administration and logistics of passport delivery...
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Global Head of Engineering
3 weeks ago
Kolkata, West Bengal, India, West Bengal Almatis Full timeAbout us: With more than 100 years of alumina expertise, Almatis is the world’s leader in the development, manufacture and supply of premium alumina and alumina-based products.Almatis is both a global and fully integrated producer, serving our customers from fourteen strategically located sales, research and manufacturing sites.Our employees strive to...
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Administrative Coordinator
2 weeks ago
Kolkata, West Bengal, India, West Bengal Saint James School of Medicine Full timeCompany DescriptionSaint James School of Medicine (SJSM) provides students with a unique medical education experience, emphasizing rigorous academics and instruction from a veteran teaching staff with decades of experience. Established in 1999, SJSM is a fully accredited institution and the school's basic science and clinical rotation programs are fully...
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Operations Manager
3 weeks ago
Kolkata, West Bengal, India, West Bengal Spencer's Retail Full timeAbout the CompanySpencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.About the RoleManager – Operations will oversee and execute operational procedures and initiatives across...