Client Servicing Manager

1 week ago

New Delhi Delhi India, Delhi Expression 360 Services India Ltd. Full time

We are looking for a 360° Client Servicing Manager with strong experience managing government accounts, overseeing end-to-end campaign execution across print, digital, and events. The role requires excellent coordination, communication, and project management skills to ensure timely delivery of campaigns.


Key Responsibilities

  • Manage day-to-day communication and coordination with government clients, ministries, PSUs, and government bodies.
  • Handle complete project lifecycle — brief understanding, planning, execution, and timely delivery.
  • Coordinate with internal teams (creative, design, production, digital, media, and events) for seamless execution of campaigns.
  • Prepare project timelines, workflow trackers, and status reports for ongoing deliverables.
  • Ensure all communication, creatives, and collaterals meet government guidelines and quality standards.
  • Support 360° delivery across print, digital, social media, AVs, events, and exhibitions.
  • Manage approvals, documentation, compliance, and submission of required government formats.
  • Build strong client relationships and ensure high satisfaction.


Requirements

  • Mandatory: Prior experience working with government clients, government communication/IEC campaigns, or government tenders.
  • 6 –10 years of experience in Client Servicing, preferably in an advertising or 360° communication agency.
  • Strong understanding of print, digital, media, and event processes.
  • Excellent communication, coordination, and presentation skills.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Familiarity with government procedures, documentation, and approval workflows.

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