Presales Manager

Presales Manager role is one of a pre-sales resource to utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective technology solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, virtualization, Cloud, Unified Communications, managed services and mobility solutions.

RESPONSIBILITIES :

· Serve as the technical design and architectural expert across the organization’s Enterprise Solutions’ portfolio

· Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities

· Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization’s Enterprise Solutions’ global managed services and communications solutions portfolio.

· Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives

· Serve as a deal architect for multi-faceted, multi-technology solutions

· Partner with other company Enterprise Solutions subject matter experts to build the customer solution

· Develop and deliver technical presentations with customers and tailor content to audience as appropriate

· Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.

· Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization’s Enterprise Solutions versus its competitors.

· Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.

DESIRED SKILLS AND EXPERIENCE

· BS or BA in Engineering or Computer Science or equivalent work experience

· Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions

· 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.

· Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required

· Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery

· Ability to present both technical and non-technical information to broad audiences

· Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.

· Effective written communication skills.

· Proven experience with one or more of the following Unified Communications and Collaborations, network architectures solutions:

o Unified Communications

· IP PBX (Microsoft & Cisco)

· SIP Endpoints, SIP Trunking and Session Border Controllers (SBC)

· Video Communication (webcams, CODECs, mobile devices)

o Network Architecture

· Working knowledge of the following

· Routers, VPN and Firewall- Cisco, Juniper, Checkpoint

· Switches– Cisco, HP

· WAN– PTP, MPLS and VPN Topologies

· Data Centers– Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology

· Wireless– Cisco, HP (Aruba), Aerohive, Ruckus

· Network Assessment Tools – RISC Networks, Netformx, AirMagnet, iBwave, SolarWinds

o Managed Services

· Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)

· Cloud (UCaaS)

Certifications

Current and valid industry certifications in one or more of the following preferred

· Cisco

· Microsoft, Tandberg, and/or Polycom

· TOGAF

· ITIL

· CompTia

KEY TECHNOLOGIES

· Unified Communications

· Network Architecture

· Wireless (802.11)

· Video Communications

· Data Center

Key Manufactures

· Microsoft

· Cisco

· VMware

· HP

Additional Desired Technology Experience :

· Contact Center

o Cisco Unified Contact Center Express

o Cisco Unified Contact Center Enterprise

o Genesys

· Video Communications

o Cisco (Tandberg)

o Polycom

o SIP, H.320 and H.323

· LAN/WAN

o Cisco

o Juniper

· WAN Optimization

· Cloud Services

· Data Center

o Cisco UCS (B/C Series)

o HP (Rack-Mount/BladeSystem)

· Hypervisors

o VMware

o Hyper-V