Front Office Manager
3 weeks ago
Front Office Manager — The Grand Hotels, Kanyakumari
Company
• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.
Role (Full-time, On-site)
• Lead Front Office, Concierge, Bell Desk, and Transport operations.
• Ensure smooth arrivals/departures, VIP handling, and lobby experience.
• Coordinate room status with Housekeeping; prioritize rush/early check-ins.
• Oversee reservations, OTA coordination, upselling, and rate adherence.
• Manage cash handling, billing accuracy, and night audit oversight.
• Train, roster, and mentor the front-office team; maintain SOPs.
• Handle guest feedback/escalations and drive service recovery.
• Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.
• Use PMS/POS tools for allocation, forecasting, and MIS.
Qualifications
• Proven experience as Front Office Manager/Assistant Manager.
• Strong leadership, communication, and conflict-resolution skills.
• Hands-on with PMS/reservations and basic revenue concepts.
• Knowledge of cashiering, night audit, and compliance standards.
• Degree/Diploma in Hospitality (preferred).
• English fluency; Tamil/local language an advantage.
- • Flexibility for shifts/weekends/holidays.
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