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Key Account Manager – Quick Commerce

4 weeks ago

Kolkata West Bengal India, West Bengal GOODCARE Full time

Position : Key Account Manager - Quick Commerce

Experience : Minimum 3 years in quick commerce including Zepto, Blinkit, Instamart, and BigBasket

CTC : 5 LPA (flexible based on candidature)

Location : Kolkata



Job Summary

Goodcare is looking for a proactive and growth-oriented Key Account Manager to manage and scale our business across major quick-commerce platforms including Zepto, Blinkit, Instamart, and BigBasket. The ideal candidate will have strong platform knowledge, analytical skills, and the ability to drive visibility, sales, and operational excellence.



Key Responsibilities


1. Account Management

  • Manage day-to-day operations for Zepto, Blinkit, Instamart, and BigBasket.
  • Build and maintain strong relationships with category managers.
  • Ensure compliance with platform requirements and timely execution of tasks.

2. Business Growth

  • Drive monthly and quarterly growth targets for Goodcare.
  • Analyse performance trends and competitor movement to identify opportunities.
  • Execute promotional and visibility strategies to increase brand presence.

3. Inventory & Coordination

  • Work closely with supply chain teams to ensure product availability across all DCs.
  • Forecast demand to prevent stockouts or excess inventory.

4. Listings & Content

  • Maintain accurate listings, product information, images, and A+ content.
  • Monitor listing health and coordinate with platforms for updates or corrections.

5. Promotions & Marketing

  • Manage platform deals, visibility slots, and campaigns.
  • Evaluate campaign performance and optimize for better ROI.

6. Operational Issue Management

  • Resolve issues related to pricing, payments, cancellations, or listing errors.
  • Coordinate with platform support teams for quick resolution.

7. Reporting & Analytics

  • Share weekly/monthly performance reports with insights and action plans.
  • Track KPIs such as sales, fill rate, cancellations, visibility, and overall platform performance.

Qualifications & Skills

  • Bachelor’s degree
  • 2–4 years of experience in managing quick-commerce or e-commerce accounts.
  • Strong understanding of Zepto, Blinkit, Instamart, and BigBasket platforms.
  • Excellent communication and negotiation skills.
  • Proficiency in Excel/Google Sheets and strong analytical ability.



Key Competencies

  • Ownership & accountability
  • Strategic thinking
  • Problem-solving
  • Data-driven decision-making
  • Cross-functional coordination