Head of Support
4 weeks ago
Job Description :
You will be responsible for developing and implementing strategies, managing a team of support professionals, and driving continuous improvement in our support operations.
Responsibilities :
- Lead and manage a team of support professionals, providing technical assistance and resolving issues for customers.
- Develop and implement comprehensive support policies, procedures, and service level agreements (SLAs) to guarantee timely and effective issue resolution.
- Define and monitor key performance indicators (KPIs) and metrics to assess and improve the performance and efficiency of the support team.
- Establish clear escalation procedures, implement efficient incident management processes, and develop a comprehensive knowledge base system to streamline support operations and enhance customer satisfaction.
- Collaborate closely with cross-functional teams like product development, engineering, and sales to integrate customer feedback, ultimately driving continuous improvement of products and services.
- Foster a positive and productive work environment for the support team by providing leadership, coaching, and mentorship.
- Act as the primary point of contact for major incidents, escalated customer issues, and complaints, ensuring prompt communication and resolution.
Requirements :
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a leadership role overseeing customer support, technical support, or help desk operations (minimum 5 years).
- Deep understanding of support processes, incident management methodologies, and best practices in customer service.
- Exceptional communication, leadership, and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
- Familiarity with support tools, ticketing systems, and CRM (Customer Relationship Management) software.
- Proven ability to manage teams, drive performance improvements, and achieve results in a fast-paced environment.
Technical Skillset :
- Proficiency in a ticketing system (e.g, Zendesk, Freshdesk)Experience with a CRM platform (e.g, Salesforce, HubSpot)
- Working knowledge of IT infrastructure and operations (a plus)
Preferred Skills :
- Certification in IT service management (e.g, ITIL Foundation)
- Experience with support automation tools, self-service portals, and AI-powered support solutions
-
Delhi NCR, India Industrybuying.com Full timeJob Description :We are expanding our team and looking for a talented, passionate, and committed QA Head who will collaborate with other technical staff to create effective and reliable software updates and hotfixes to support our user base. You will directly report to the CTO.Roles and Responsibilities :Collaborate and work with independent third-party QA...
-
SAP Project Manager
1 week ago
Delhi NCR, India talent leads Full timeProject Planning, Delivery & Risk Management: - Responsible for planning and controlling of SAP projects. - Accountable for various phases of SAP implementation and functions right from requirement mapping, application development, testing till post implementation support. - Demonstrate deep expertise in SAP MM, PP & QM modules, overseeing the configuration,...
-
Engineering Director/Head
4 weeks ago
Noida/Greater Noida/Delhi NCR/Delhi, India Blueberry Unicorn Services Pvt. Ltd. Full timeResponsibilities :The areas of direct responsibility for the Engineering Director include : 80% Backend and 20 % FrontendReport to company CEO, who is based out of The Netherlands.- Engineering leadership : We have a high quality and enthusiastic team of technologists (engineers, designers, developers) - each one of them are handpicked from the market for...
-
Technical Project Manager
3 weeks ago
Delhi, India sGate Tech Solutions Pvt. Ltd. Full timeJob Description :This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests...
-
Head of Production Planning
20 hours ago
Delhi, India Head Hunter India Full timeReporting to the Plant Director the Head of PPC will be accountable to deliver inventory levels that support manufacturing volumes. In this role you will be responsible for directing, developing, and managing the production planning and scheduling, inventory management, materials planning, warehousing & logistics related to operations all across the Plants...
-
Delhi, India Head Hunter India Full timeReporting to the Plant Director the Head of PPC will be accountable to deliver inventory levels that support manufacturing volumes. In this role you will be responsible for directing, developing, and managing the production planning and scheduling, inventory management, materials planning, warehousing & logistics related to operations all across the Plants...
-
Placement Head
1 week ago
Delhi, India MYRA School of Business Full timeLocation: Mysore, Karnataka Responsibility (Goal): Meet placement requirements of different programs offered by MYRA in terms of both reputed company and the package for students. Skills needed: · Selling and Marketing/ Presentation · Communication · Team Management · DatabaseManagement and Analysis (MS Excel) · Networking · Organization and...
-
Regional Head
1 day ago
New Delhi, India Indbank Global Support Services Limited Full timeRegional Head - Retail Assets - Housing Loan - Bank Position Purpose:As a Regional Asset Head at Indian Bank's Wholly owned subsidiary, you will play a strategic role in shaping the financial landscape at region level. Reporting directly to Head of Home loan & LAP, you will be responsible for assessing and evaluating financial performance of Retail...
-
Admissions Officer/Head
2 weeks ago
delhi, India INDIRA GROUP OF INSTITUTES, PUNE Full timeADMISSION HEADQUALIFICATION: Graduate / Post GraduateExperience: 5+ YearsAge : 30 to 45 yearsSalary - 40k to 60kROLES AND RESPONSIBILITIESTo Plan and implement various strategies to attract quality students and enhance the number of admissions years on year.To organize tours around campus to potential students and their parents to showcase the infrastructure...
-
Regional Head
1 day ago
New Delhi, India Indbank Global Support Services Limited Full timePosition Purpose:As Retail Liabilities Head at Indian Bank's Wholly owned subsidiary, you will play a strategic role in shaping the financial landscape of the organization. Reporting directly to Head of Retail Liabilities, you will be responsible for assessing and evaluating financial performance of Regional Retail Liabilities Business, providing...
-
Operation Head
2 days ago
delhi, India Amber Enterprises India Limited Full timeRole and ResponsibilitiesJob Description:As the Head of Motor Operations & Management, you will be responsible for spearheading all aspects of motor manufacturing operations, ensuring excellence in production, quality, and cost-effectiveness. Key responsibilities include:Manufacturing:Lead manufacturing operations to achieve timely completion of production...
-
Head of Marketing
6 days ago
delhi, India Uniliv Full timeCompany DescriptionUniliv offers secure, cozy, and fully furnished student housing and co-living spaces in Gurgaon and Delhi. Our community fosters inclusivity and support, with residents connecting through various activities such as movie nights, parties, barbecues, and yoga sessions. We aim to create a close-knit atmosphere through carefully curated...
-
Head Of Department
3 days ago
Delhi, India KR enterprises placement service Full timeA Head of Department (HOD) is a senior management position responsible for overseeing a specific department within an organization. The exact job description may vary depending on the industry, company size, and departmental needs, but here's a general overview of what an HOD's responsibilities typically entail:**1. Leadership and Management:**- Provide...
-
Head Of Department
3 days ago
Delhi, Delhi, India KR enterprises placement service Full timeA Head of Department (HOD) is a senior management position responsible for overseeing a specific department within an organization. The exact job description may vary depending on the industry, company size, and departmental needs, but here's a general overview of what an HOD's responsibilities typically entail:**1. Leadership and Management:**- Provide...
-
Branch Banking
1 week ago
delhi, India Axis Bank Full time#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"About Branch Banking:With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in...
-
Branch Banking
1 week ago
Delhi, India Axis Bank Full time#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"About Branch Banking:With branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit...
-
Head of Collections
1 month ago
Delhi, India Tata Consultancy Services Full timeTCS is hiring for Customer Head-Collections, details below-Role-Customer Head-CollectionsLocation- Vatika Business Park-GurgaonExp-14-18 YearsRole Type- Individual ContributorRole-Managing the team to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best...
-
Head of Marketing
6 days ago
Delhi, India Uniliv Full timeCompany Description Uniliv offers secure, cozy, and fully furnished student housing and co-living spaces in Gurgaon and Delhi. Our community fosters inclusivity and support, with residents connecting through various activities such as movie nights, parties, barbecues, and yoga sessions. We aim to create a close-knit atmosphere through carefully curated...
-
Head of Marketing
6 days ago
Delhi, India Uniliv Full timeCompany DescriptionUniliv offers secure, cozy, and fully furnished student housing and co-living spaces in Gurgaon and Delhi. Our community fosters inclusivity and support, with residents connecting through various activities such as movie nights, parties, barbecues, and yoga sessions. We aim to create a close-knit atmosphere through carefully curated...
-
Head of Sales
3 days ago
delhi, India People Konnect Full timeThe Sales Head is responsible for the overall productivity and effectiveness of the assigned sales organization. Would work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.• Spearhead a robust growth and business development strategy aimed at achieving...
-
Head of Collections
1 month ago
delhi, India Tata Consultancy Services Full timeTCS is hiring for Customer Head-Collections, details below-Role- Customer Head-CollectionsLocation - Vatika Business Park-GurgaonExp -14-18 YearsRole Type - Individual ContributorRole-Managing the team to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets, encouraging an environment which best...
-
Head Bartender
4 weeks ago
Delhi, India The Cape Goa Full timePosition: Head Bartender - Join Our Team at The Cape Goa - Iconic Resort & Restaurant in Cabo de Rama, GoaJoin Our Culinary Team at The Cape Goa!Nestled on the stunning cliffs of South Goa, The Cape Goa is an iconic resort and restaurant known for its exceptional service and ambiance. We are seeking a creative and experienced Head Bartender to lead our bar...
-
HR Head
1 month ago
New Delhi, India Surayay Namah Energy Full timeWe are seeking an experienced HR Head with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned to overall business objectives.Responsibilities:Developing and implementing human resources policies.Supporting strategic objectives.Hiring staff and negotiating...
-
Head of Support
2 weeks ago
Delhi, India Careerfit.ai Full timeJob Description : You will be responsible for developing and implementing strategies, managing a team of support professionals, and driving continuous improvement in our support operations.Responsibilities :- Lead and manage a team of support professionals, providing technical assistance and resolving issues for customers.- Develop and implement...