ServiceNow Developer – HRSD

6 days ago

Bangalore Urban Karnataka India, IN InfoBeans Full time

About the Role

We are seeking a skilled ServiceNow Developer with strong HRSD expertise to design, build, and optimize HR service delivery solutions within the ServiceNow platform. The ideal candidate will have hands-on experience implementing HR modules, automating HR workflows, and enhancing employee experiences through scalable and secure configurations.

Key Responsibilities

HRSD Implementation & Development

  • Implement and configure ServiceNow HR Service Delivery (HRSD) modules including:
  • Case & Knowledge Management
  • Employee Service Center (ESC)
  • Lifecycle Events (Onboarding, Offboarding, Transitions)
  • Playbooks & HR Templates
  • Customize and enhance HR workflows, forms, record producers, and UI pages.

Platform Configuration & Customization

  • Develop and maintain client scripts, UI policies, business rules, Flow Designer flows, and integrations related to HRSD.
  • Build custom HR solutions using:
  • Flow Designer & Integration Hub
  • Service Catalog & HR Catalog Items
  • HR Knowledge Base and portal enhancements
  • Apply best practices for HR data privacy, security, and access controls.

Integrations & Automation

  • Integrate HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle HCM, etc.) using REST/SOAP APIs.
  • Troubleshoot integration issues and ensure data flows accurately across systems.

Collaboration & Support

  • Work closely with HR teams, business analysts, and platform architects to gather requirements and deliver high-impact HR solutions.
  • Provide ongoing support, enhancements, and platform upgrades related to HRSD.
  • Participate in testing, deployment, and documentation of HR solutions.

Required Skills

  • 5-7 years of hands-on experience as a ServiceNow Developer.
  • Strong expertise in HR Service Delivery (HRSD) implementation.
  • Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts.
  • Experience with integrations using REST/SOAP.
  • Solid understanding of ServiceNow data model, ACLs, and security best practices.
  • Excellent communication and stakeholder collaboration skills.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow HRSD Implementation Certification (highly preferred).
  • Experience with Employee Center/Employee Center Pro.
  • Familiarity with Agile/Scrum development environments.

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