ServiceNow QA Engineer

4 days ago

india, IN TribolaTech Inc Full time

ServiceNow QA Engineer (ATF) – 2 to 5 Years Experience

Openings - 4

Shift - 3 PM to 11 PM IST

Notice Period - 30-45 Days


Note - ATF is must

Role Overview

We are seeking a ServiceNow QA Engineer with strong experience in the Automated Test Framework (ATF) to support high-quality delivery of ServiceNow implementations, upgrades, and enhancements. The ideal candidate will have hands-on test automation skills, strong functional understanding of ServiceNow modules, and basic administrative knowledge of the platform.

Key Responsibilities

  • Develop, maintain, and execute ATF automated test suites for regression, functional, and integration testing.
  • Create test cases across ITSM, ITOM, HRSD, CSM, GRC, or custom applications based on project requirements.
  • Work with consultants and developers to translate requirements into test scenarios.
  • Perform manual testing including functional, UI, integration, negative testing, and UAT support.
  • Ensure proper traceability from requirements to test cases.
  • Log, track, and validate defects through ServiceNow or tools like Jira/Azure DevOps.
  • Support platform upgrade testing and validate out-of-box functionalities.
  • Follow QA standards for test data management, reusable ATF components, and documentation.
  • Participate in scrum ceremonies and contribute to continuous QA process improvements.

Required Skills & Experience

  • 2–5 years of IT QA experience with at least 1–2 years in ServiceNow testing.
  • Strong hands-on experience with Automated Test Framework (ATF)—test steps, parameterization, reusable components, suite execution.
  • Understanding of ServiceNow platform: forms, tables, workflows, client/server scripts, ACLs, and integrations.
  • Experience testing at least one major ServiceNow module (ITSM/CSM/HRSD/ITOM/GRC).
  • Experience with test management tools (Jira, Xray, Azure DevOps, etc.).
  • Understanding of API testing (REST/SOAP).

Good to Have

  • Basic ServiceNow Administration experience:
  • Creating/updating users, groups, roles
  • Working with forms/lists configuration
  • Basic understanding of update sets
  • Running platform diagnostics and basic troubleshooting
  • ServiceNow CSA or CAD certification.
  • Experience in testing integrations, scripted APIs, Flow Designer logic.
  • Knowledge of external automation tools (Selenium, Cypress, etc.).
  • Basic understanding of CI/CD pipelines for automated testing.

Soft Skills

  • Strong communication and documentation abilities.
  • Detail-oriented with a quality-first mindset.
  • Ability to work collaboratively in agile teams.
  • Analytical approach to problem-solving.

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