ServiceNow Discovery

3 days ago

india, IN TribolaTech Inc Full time

Job Title : ServiceNow Discovery & Cloud Specialist

Working hours : 3 pm to 11 pm

Location : Remote

Notice Period : 30-45 days

Job type : Full time


Experience : 7+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).

Job Description: ServiceNow Discovery & Cloud Specialist

Role Overview

We are seeking a skilled ServiceNow Discovery & Cloud Specialist to design, implement, and optimize Discovery processes that enable a reliable and accurate CMDB across on-premises and cloud environments. The role requires expertise in ServiceNow ITOM (Discovery, CMDB, Service Mapping), strong technical knowledge of enterprise infrastructure, and hands-on experience with multi-cloud visibility (AWS, Azure, GCP, VMware).

Required Skills & Experience

  • 7+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).
  • Proven expertise with AWS, Azure, GCP, VMware, including APIs, service discovery, and resource modeling.
  • Knowledge of containerized environments (Kubernetes, OpenShift, Docker).
  • Strong understanding of networking, operating systems (Windows, Linux, UNIX), virtualization, storage, and middleware.
  • Familiarity with protocols (SNMP, WMI, SSH, REST, SOAP, JDBC).
  • Solid understanding of CSDM, CMDB design, and service dependency mapping.
  • Scripting experience (JavaScript, PowerShell, Python) for automation/customization.
  • Strong problem-solving and cross-team collaboration skills.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist – Discovery & Service Mapping.
  • ServiceNow ITOM Visibility certification.
  • Cloud certifications (AWS Certified Solutions Architect, Azure Administrator, GCP Cloud Engineer).
  • Exposure to FinOps, Cloud Governance, and Security Operations.

Key Responsibilities

  • Lead the deployment, configuration, and maintenance of ServiceNow Discovery across data centers, private cloud, and public cloud platforms.
  • Configure and maintain Cloud Discovery integrations for AWS, Azure, GCP, VMware, and Kubernetes.
  • Develop and optimize Discovery Patterns, Probes, and Sensors to ensure comprehensive coverage of hybrid IT.
  • Manage MID Servers for both on-prem and cloud environments, ensuring secure, scalable communication.
  • Integrate Discovery outputs with CMDB, Service Mapping, Event Management, and Cloud Management modules.
  • Define and maintain credentials & API integrations (IAM roles, service accounts, OAuth) for cloud providers.
  • Ensure CMDB accuracy, completeness, and relationship mapping for cloud-native and traditional infrastructure.
  • Troubleshoot and resolve Discovery issues across network, VM, and cloud-native services.
  • Collaborate with CloudOps, Infrastructure, and Security teams to align Discovery with cloud governance and FinOps.
  • Document processes, patterns, and best practices for hybrid-cloud CMDB management.

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