Support Desk Executive

1 day ago


Bengaluru Karnataka India, Karnataka Publicis Production Full time

Job Summary:


We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow.

You will work closely with other support team members, technical teams, and stakeholders across regions to maintain service excellence and contribute to continuous improvement initiatives.


Qualifications:

  • 2-5 years of experience in Tech Support or service desk operations.
  • Working knowledge of ServiceNow or similar ITSM platforms.
  • Understanding of ITIL principles and service management workflows.
  • Strong communication and problem-solving skills.

Skills & Competencies:

  • Familiarity with Microsoft 365, Windows/Mac OS environments.
  • Experience in handling global support queries.
  • Exposure to basic troubleshooting of hardware, software, and network issues.

Key Responsibilities:

  • Respond to and resolve service tickets in a timely manner, ensuring SLA compliance.
  • Provide technical support to users and clients across regions via email, chat, or phone.
  • Escalate complex issues to the Support Desk Lead or relevant technical teams.
  • Document solutions and contribute to the internal knowledge base.
  • Assist in onboarding and training of new users and clients.
  • Collaborate with peers to identify recurring issues and suggest improvements.
  • Maintain professionalism and empathy in all client interactions.
  • Stay updated on internal systems, tools, and support processes.


Working Conditions:

  • Full-time.
  • Limited travel may be required depending on team needs.
  • May require rotational shifts or on-call support depending on business needs.
  • Flexibility to operate in a global organization.

  • Support Desk

    4 days ago


    Bengaluru, Karnataka, India Publicis Production Full time

    Job Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...

  • Service Desk Lead

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka Relevance Lab Full time

    The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

  • Service Desk Agent

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Role : Service Desk Agent Experience : 3 to 8 Years Location : Chennai ,Bangalore Interview mode : Weekend Walkin DriveMust-Have** :Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support...


  • Bengaluru, Karnataka, India Pacer Automation Full time

    · years of experience · Excellent written and verbal English communication · Worked in global service desk role (mandatory) · Hands on experience in Mac and windows (70% Mac and 30% windows) & OS, application support · Worked in corporate environment supporting end users [1000+ ] globally · Should be willing to work in shifts (especially night...


  • Bengaluru, Karnataka, India Bct Consulting Full time

    Job Description Executive, Admin (Travel Desk)Position: Executive – Admin (Travel Desk) Location: [Bangalore] Department: Administration Experience Required: Minimum 2 years Education: Graduate in Travel & Tourism / Hospitality / Aviation Management or any equivalent qualificationRole SummaryThe Executive – Admin (Travel Desk) will be responsible for...

  • IT Help Desk Manager

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka Check Point Software Full time

    About the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...


  • Bengaluru, Karnataka, India Publicis Production Full time

    Shift Type -Night ShiftJob Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective...

  • Front Desk Admin/CRE

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka Dazzles Studio Full time

    Front Desk Admin/CRE serves as the first point of contact for clients andvisitors. They represent the brand with professionalism, hospitality, and style. Responsible forcreating a welcoming environment, managing appointments, coordinating customer flow, andensuring a seamless client experience from entry to exit.Key Responsibilities:• Greet and welcome...

  • Travel Desk Executive

    2 weeks ago


    Bengaluru, Karnataka, India e-6b2f-40de-b77c-ca04f6e16bc3 Full time

    Company DescriptionDreamDetourz, based in the spiritual heartland of Uttar Pradesh, specializes in crafting meaningful religious and spiritual tours that connect travelers with India's sacred traditions and ancient heritage. With expertise in India's diverse spiritual landscape, the company curates authentic experiences in holy destinations such as Varanasi,...


  • Bengaluru, Karnataka, India, Karnataka Randstad Digital Full time

    Job Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...