Platform Analyst – ITOM

3 weeks ago

India Technozis Full time

We are looking for experienced Platform Analysts to join our ITOM (IT Operations Management) team, focusing on Discovery, CMDB, and Service Mapping. This is a remote opportunity supporting international projects.

The ideal candidate will have 2–3 years of relevant experience in ITOM and strong hands-on knowledge of the ServiceNow platform, particularly from an administration and configuration perspective. Deep coding expertise is not required, but a solid understanding of the platform's capabilities is essential.

Key Responsibilities:

  • Act as ServiceNow Administrator for ITOM modules (Discovery, CMDB, Service Mapping)
  • Support platform operations, including maintenance, upgrades, and basic configurations
  • Work with global teams to gather requirements and support ITOM-related initiatives
  • Maintain data integrity and accuracy within the CMDB
  • Assist in platform health monitoring and optimization activities.

Required Skills & Experience:

  • 2–3 years of hands-on experience with ITOM modules (Discovery, CMDB, Service Mapping)
  • Strong knowledge of the ServiceNow platform, particularly from an administration standpoint
  • Experience supporting or working on international projects
  • Familiarity with platform configuration and troubleshooting
  • Ability to work independently in a remote setup.

Nice to Have:

  • Basic understanding of ITIL processes
  • Exposure to other ServiceNow modules or integrations
  • ServiceNow certifications (Admin or ITOM-related) are a plus.

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