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4 weeks ago
Job Title: ServiceNow Business Analyst
Location – Remote
"Need Immediate Joiners only"
Key Responsibilities:
- Translate business needs into functional specifications and user stories.
- Experience with business process modeling, requirements gathering, and documentation
- Good experince in Agile.
- Strong understanding of ITIL/ITSM processes.
- Excellent communication skills
ServiceNow modules : ITSM, ITOM, HRSD, or Security Operations (Any of 2 required)
Certifications :
CSA mandatory + any 1 other certification
ITIL v3/v4 Foundation certification preferred.
Agile/Scrum certification (CSM or PMI-ACP) is beneficial.
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