Client Account Manager

WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:Launch of our first product in 2016.Earning our pre-series A funding in 2018.Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.CloudSEK’s Product Suite:CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.About the Role:The Client Account Manager (CAM) will be the primary post‑sale point of contact responsible for maintaining strong client relationships, ensuring customers realize value from products or services, driving renewals, and growing revenue through upsell/cross‑sell. The CAM will be responsible for balancing customer advocacy with commercial objectives while coordinating with internal teams to deliver outcomes and resolve issues.Relationship Management: Foster strong relationships with key customer stakeholders including procurement teams, acting as a trusted advisor to understand their needs and challenges.Proactive Engagement: Collaborate with CSMs, assess customer health metrics and providing guidance on best practices and optimization strategiesRevenue target: Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions.Technical Expertise: Ability to independently conduct product walk through and be able to articulate how the production feature translates to customer use cases. Use the battecards to convince customers on CloudSEK's product superiority and demonstrate value for money.Maintain partner relationships: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.Customer Business Reviews: Actively participate in Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess customer sentiment and guide/mobilize internal teams as needed.Internal Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.What we are looking for:Proven experience in client account management in the cybersecurity industry.Strong understanding of cybersecurity concepts, technologies, and market trends.Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.Strong negotiation skillsAnalytical mindset with the ability to derive insights from data to drive decisions and improvements.Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.5+ years experience in cybersecurity, client facing rolesBachelor’s degree in Cybersecurity, Technology is preferredBenefits of Joining CloudSEKWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:Generous medical insurance cover for yourself and your family/dependents.Food, unlimited snacks, and drinks are all available while at the office.And, the finest part is yet to come Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here