Customer Service Specialist

12 hours ago


india, IN Triple Full time

TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:Selectively recruiting the top 1% of industry professionalsDelivering in-depth training to ensure peak performanceOffering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.SummaryThis is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.ResponsibilitiesCustomer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.QualificationsCustomer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredSchedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone


  • ServiceNow Specialist

    12 hours ago


    india, IN Saxon Global Full time

    ServiceNow SpecialistJob Type: RemoteTop Skills Responsibilities:- ServiceNow IT Service Management- minimum 8 years- 3rd Party Integration- minimum 8 years- Strong expertise in ServiceNow scripting, workflows, and integrations.- Strong knowledge of JavaScript, Flow Designer and IntegrationHub.- Familiarity with UI design, SQL, HTML, CSS and Service Portal-...


  • india, IN Onebridge Full time

    Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe. We have an exciting opportunity for a highly...


  • india, IN EcoOrigin Full time

    We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Key ResponsibilitiesSales & Consultation:Engage with potential customers through various channels (phone, email, face-to-face, etc.).Conduct consultations to understand customer needs and recommend suitable products and solutions.Customer...

  • Data Specialist

    12 hours ago


    india, IN WebBuddy LLC Full time

    Company Description At WebBuddy, we're not just a web design and development agency; we're your trusted partner in shaping your online presence. With a team of expert developers, creative designers, and strategic thinkers, we've been transforming ideas into digital realities for clients across the globe. Our mission is to deliver top-notch, customized web...


  • india, IN Sharp Brains Full time

    Job Description:Responsibilities:Monitoring and Incident Management:Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.Diagnose basic networking issues, including connectivity problems, DNS...

  • IT Asset

    12 hours ago


    india, IN PeoplePlusTech Inc. Full time

    JOB TITLE:Hardware Asset Management & CMDB SpecialistLOCATION:Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,WORK HOURS:FlexibleSummaryWe are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration...


  • Mohali district, India, IN TP Full time

    Position-Customer Service Representative The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.About the RoleThe role involves engaging with customers and ensuring their needs are met effectively.ResponsibilitiesCommunicate with customers via phone, email and...

  • Language Specialist

    12 hours ago


    india, IN Innodata Inc. Full time

    Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.By...


  • india, IN Securitas Group Full time

    Job title: Lead Regional Compliance Specialist - APACLocation: India – open to Chennai/Hyderabad/PuneAbout our team We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering...


  • india, IN Solis Full time

    Job Description:1、The person will be responsible for online telephonic support to customer technical queries received from Australian market customers.2、Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system (whatapp) whichever management advice to use.3、Profession English speaking communication, person should have...