Cluster Manager
3 weeks ago
About the Role We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you’re passionate about fitness, customer experience, and leading high-performing teams—this role is for you
Responsibilities:
Sales & Revenue Growth
- Own and drive revenue targets for multiple studios
- Improve lead conversion via structured follow-ups and coaching
- Support studios in achieving PT and package sales goals
- Monitor sales performance and take data-driven action
Studio-Level Execution
- Ensure SOPs and brand experience are consistently followed
- Work closely with Studio Managers to boost conversion and retention
- Coordinate with marketing for local activations
Team Leadership & Support
- Coach Studio Managers and front desk teams to meet KPIs
- Implement sales/service training and performance reviews
- Foster a high-energy, performance-focused culture
Customer Experience & Escalations
- Handle member escalations effectively and empathetically
- Ensure premium service at every customer touchpoint
- Channel feedback to central teams for improvement
Reporting & Cross-Functional Collaboration
- Report studio metrics to Head of Operations
- Collaborate with central Ops, Training & Marketing teams
- Maintain data hygiene and accurate CRM inputs
Qualifications:
- 4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail)
- Proven success in managing multi-location operations (6–7 outlets)
- Strong communication & leadership skills
- Passionate about health, fitness, and delivering exceptional service
- Willing to travel frequently across regions
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