Genesys BA and Genesys PM

3 weeks ago


Bengaluru, Karnataka, India People Prime Worldwide Full time

About Client :-

Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.

The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organisations accelerate their transition to a digital and sustainable world.

They provide a variety of services, including consulting, technology, professional, and outsourcing services.

Job Details:-

location : Bangalore,Hyderabad,Pune

Mode Of Work : Hybrid

Notice Period : Immediate Joiners

Experience : 6-10 yrs

Type Of Hire : Contract to Hire

Must SKIL-- contact centre background is must .

Genesys BA

· Data - Migration, storage and management (real time and historical)

· Contact Centre Reporting and BI

· WFM process, Forecasting, Scheduling, Routing,

· Knowledge Management (KMS)

· Sentiment Analysis, Intent Management

· AI /Gen AI enabled Agent assist

· Routing, Queue, Process Optimisation

contact centre background is must .

Genesys PM

· Contact Center Platform demise /migration (voice/ chat)

· CaaS Implementation experience

· Cloud migration experience (Geneys/Amazon/MS)


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