Social Media Assistant

3 weeks ago

Gurugram Haryana India, IN Nat Habit Full time

Join NatHabit as a Social Media Associate


Social Media: Job Title: Social Media Associate


About the Role:

We are looking for a proactive and detail-oriented Social Media Associate to manage direct messages (DMs) and comments across our social media platforms. The role requires strong communication skills, quick response handling, and the ability to represent the brand’s voice consistently and professionally.


Key Responsibilities

  • Monitor and respond to customer queries received via DMs and comments across social media platforms (Instagram, Facebook, Twitter, YouTube, etc.).
  • Engage with followers by acknowledging comments, answering questions, and redirecting queries to the concerned team if needed.
  • Provide accurate, helpful, and brand-consistent responses to customer concerns and inquiries.
  • Escalate complex issues to the relevant team while ensuring timely follow-up.
  • Maintain response quality and adhere to turnaround time (TAT) for resolving queries.
  • Track and report recurring concerns, customer sentiment, and feedback from social interactions.
  • Support community engagement by fostering a positive and interactive environment.
  • Stay updated on trending topics, brand mentions, and competitor activity.


Requirements

  • Proven experience in social media handling, customer service, or community management.
  • Strong written communication skills with attention to grammar and tone.
  • Ability to multitask and respond quickly in a fast-paced environment.
  • Familiarity with social media platforms (Instagram, Facebook, Twitter, YouTube, etc.).
  • Good problem-solving and judgment skills to decide when to escalate.
  • Flexibility to work in shifts/weekends (if required).
  • Basic knowledge of CRM or social media management tools (e.g., Freshchat, Freshdesk,Bik etc.) is a plus.


Key Skills

  • Excellent communication & interpersonal skills
  • Customer-first mindset
  • Quick learner with adaptability
  • Team player with accountability
  • Time management & efficiency


Why Join Us?

Opportunity to build meaningful engagement with our customer community

Fast-growing, dynamic work environment

Exposure to brand communication and social media strategy

  • Executive - Social Media

    2 weeks ago

    Gurugram, Haryana, India, IN Dentsu Creative Full time

    Job Description:The purpose of this role is to act as the central point of coordination for all social media content — liaising daily with the client as well as internal teams to ensure smooth execution. The role is responsible for preparing and delivering monthly performance reports, while also contributing to content ideation and development as per...

  • Social Media Associate

    3 weeks ago

    Gurugram, Haryana, India, IN PR Pundit Havas Red Full time

    PR Pundit Havas Red is looking for an experienced Social Media Associate 2-3 years of experience) with knowledge and enthusiasm to work for our client partners across sectors for our Gurgaon office.Requisites:Work experience in planning and implementing Social Media strategies on various social networks like Facebook, Twitter, Youtube, Linkedin, Instagram...

  • Social Media Marketing Intern

    3 weeks ago

    Gurugram, Haryana, India, IN AccioJob Full time

    Social Media Intern Location: GurgaonWorking days: 5 (Monday to Friday)Timing: 10am (9 hours)Stipend: Upto 20KAbout About AccioJob:-AccioJob is a Y Combinator–backed skilling + hiring platform on a mission to solve India’s employability. We train graduates in full-stack development, data analytics and AI, then place them in roles at 500+ partner...

  • Social Media Marketing Intern

    3 weeks ago

    Gurugram, Haryana, India, IN CITYFURNISH Full time

    About Cityfurnish:Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on...

  • Social Media Research

    3 weeks ago

    Gurugram, Haryana, India, IN Razorpod Full time

    Social Media ConsultantRole: Consultant – Social Media Reporting & AnalysisTentative Start Date: As soon as possibleWorking Days & time: Sunday to Thursday from 12:30 PM to 8:30 PM ISTKey ResponsibilitiesDeliver daily reporting and analysis using Talkwalker dashboards and supplemental searches.Extract and analyze data from traditional social media...

  • Social Media Analyst

    3 weeks ago

    Gurugram, Haryana, India, IN Collegedunia Full time

    What do we need from your end?Manage and maintain LinkedIn presence● Develop and execute LinkedIn strategies to enhance brand visibility and engagement.● Create, schedule, and publish relevant posts and updates.● Conduct LinkedIn outreach to connect with prospects, partners, and industry professionals.● Build and nurture relationships through...

  • Social Media Marketing Intern

    3 weeks ago

    india, IN April Full time

    Company DescriptionWe're a Y Combinator-backed startup building AI-powered voice executive assistants for email and calendar management. As an early-stage company, you'll work directly with founders and have significant impact on our technical architecture and product direction.Role DescriptionThis is a paid internship role for a Social Media Marketing...

  • Social Media intern

    3 weeks ago

    india, IN Zafify Full time

    Job Title: Digital Marketing Intern (Remote)Location: Work from HomeType: Unpaid Internship (with certificate & experience letter)About the Role:We are looking for a passionate and creative Digital Marketing Intern to join our team. This role is perfect for someone who wants to gain hands-on experience in managing social media and learning the practical side...

  • Social Media Manager

    2 weeks ago

    india, IN Clicker Solutions Full time

    Company DescriptionClicker Solutions is a dynamic digital marketing company that guides businesses through the evolving landscape of online commerce. By blending innovation, strategy, and creativity, Clicker Solutions crafts digital marketing solutions tailored to amplify brand presence and drive engagement. Our team of seasoned experts leverages...

  • Social Media Specialist

    3 weeks ago

    , India, IN Fluidscapes Consultants Full time

    Job DescriptionWell-versed with–Facebook adverts paid promotions on different social media platforms, SMO, social mediaad creation and promotion, and Google adverts.• Community Creation & Management through all social media platforms and online sites e.g. Quora,Reddit, Wiki how etc.• Should have managed multiple social media accounts• Should be...