Product Manager

4 weeks ago

Karnataka, Bangalore, India Giant Eagle GCC Full time

Job Summary

Giant Eagle is revolutionizing its customer experience through bringing to market a highly rewarding and personalized shopping experience. As we embark on this transformation journey, we are scaling fast with our product organization.

Our products span the full range - from guest-facing apps and websites to capabilities that power our digital experiences to tools that help our team members do their jobs more efficiently.

Product manager in Giant Eagle’s Customer Experience organization plays a meaningful role in helping to translate and support a customer-first vision into a tangible product roadmap for execution. He/she works cross-functionally to solve important problems across the customer journey (Product Discovery, Purchase, Loyalty, and Fulfillment) translating into a unified and delightful experience for our customers. Given the holistic nature of the digital strategy and product group, the product manager will bring a go-getter mindset, the ability to creatively problem solve, and a heightened level of empathy for customers and colleagues. This is your chance to take the lead, shape a strategy, and work with like-minded team of engineers and designers to bring it to life. No matter what product you lead, you’ll be working to help guests and team members in ways that drive Giant Eagle’s business.

Join us, as we build towards a new era of shopping for food and fuel.

Job Description

Experience Required

3-7 years

Competencies Required

Customer-centric mindset | Metrics Definition | AB Testing | Release Management |Stakeholder communication

Experience Desired

  • Prior experience in retail or ecommerce product management or business consulting

  • Prior experience in Web/Mobile products

  • Prior experience in using analytical tools like Google Analytics or Amplitude

  • Prior experience in B2C businesses

  • Prior experience in agile & lean product development environments

  • Prior experience in Atlassian suite of products

Reports To

Senior Product Manager, Digital Strategy and Product

Education

Bachelor’s degree (preferably in Business Administration, Computer Science, Information Systems, or related field). MBA or advanced degree preferred

Primary Job Responsibilities

  • Own a discrete product portfolio and actively build, manage, and groom product backlog in support of business and customer imperatives

  • Develop and articulate the product strategy, charter and OKRs for product portfolio

  • Analyze proposed solutions and customer feedback to make recommendations and approve solutions to ensure product requirements meet current needs and provide flexibility for future business priorities

  • Coordinate implementation of the digital strategy and product big rocks with dependencies across multiple functions and business units

  • Play critical role in developing, launching, and scaling customer-facing solutions

  • Identify dependencies across initiatives and gaps within requirements; fill those gaps through analysis and proactive requirements building

  • Work collaboratively across a matrixed organization to coordinate initiative development and implementation

  • Drive transparency around initiative timelines and ensure requirements are met in a timely manner, within budget, and with high quality

  • Proactively manage all initiative risks ensuring they are quickly identified, communicated, and mitigated

  • Act as the internal and external champion for the product. Communicate the value proposition and benefits of the product to internal teams, customers, and other stakeholders.

  • Collaborate with UX/UI designers to create a positive and user-friendly experience. Ensure that the product design aligns with user needs and expectations.

  • Envisage to possess a combination of strategic thinking, impressive communication skills, analytical abilities, and a deep understanding of both the market and the product itself.

About the Company

Since our founding in 1931, Giant Eagle, Inc. has evolved into one of the top 40 largest private corporations in the U. S. and one of the country’s largest food retailers and distributors. With more than 37,000 Team Members and $9.7 billion in revenue, we are committed to investing in people, technology, and data to elevate our customer’s experience across multiple touchpoints. It helps us follow on our commitment to serving others and improving our communities.

About Giant Eagle Bangalore

The Giant Eagle GCC in Bangalore is our global capability center. Our team of more than 370 members at the GCC enables us to expand internal capabilities in the areas such as data analytics, merchandising and eCommerce, quality engineering, and automation to generate insights for faster decision-making and helping us accelerate our business strategy. Our team in India plays a pivotal role in helping the company transition to new ways of working by redefining the food and grocery shopping experience for over 4.6 million customers.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

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