Knowledge Management Specialist

3 weeks ago


Chennai Tamil Nadu India, Tamil Nadu HCLTech Full time

Role and Responsibilities


  • Collaborate with key leaders to define data needs
  • Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
  • Drive the development and implementation of important information to improve service
  • Develop comprehensive professional development to train employees to access and analyze data throughout the organization
  • Develop strategies for long-term, sustainable systems to support the delivery of instruction
  • Facilitate communication between stakeholders, successfully facilitating necessary negotiations
  • Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
  • Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems
  • Gather data on user experience and implements plans of action to improve user experiences
  • Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals
  • Working knowledge of ITIL framework.
  • Prior Service desk experience a must
  • Experience in online knowledge management, knowledge management tools
  • Experience in Content writing and instructional design
  • Exposure to similar role for a minimum of 1 Year.
  • Experience of working in 24/7 environment.
  • Experience with Excel, Access and other database programs


Experience – Desirable

  • 2 year or more experience in similar role.
  • Experience on Desktop support, application support



Skills and Knowledge

  • Strong interpersonal skills
  • Accredited certification on Content Writing / Instructional design
  • Accredited certification on Knowledge management is added advantage
  • Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences
  • Ability to develop, plan and implement short and long-range goals
  • Ability to keep current on technological developments/trends
  • Ability to evaluate resources for applicability to projects
  • Ability to write and deliver complex documents for sophisticated audience.



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