ServiceNow Associate

3 weeks ago

Bangalore, Karnataka, India Nilasu consulting Full time

About the Role :

- We are seeking a highly motivated ServiceNow Associate to join our IT Service Management (ITSM) team.

- You will play a critical role in supporting our ServiceNow instance by maintaining and building various configurations, workflows, and automations.

- This position offers an excellent opportunity to gain valuable experience in ServiceNow development and contribute to a dynamic IT environment.

Responsibilities :

Service Catalog & HR Service Delivery (ITSM/HRSD) :

- Maintain and build new service catalogs, items, configurations, and roles within the ITSM and HRSD modules.

- Ensure service offerings are accurate, up-to-date, and aligned with user needs.

Workflow Automation (Flow Designer):

- Create and maintain efficient workflows (flows, sub-flows, actions) to automate service requests, approvals, and other processes.

Scripting :

- Develop and maintain various scripts including Script Includes, Server-side scripts, Client-side scripts, and reusable scripts to enhance functionality and automate tasks.

Security & Access Control (ACL/User Roles/Permissions) :

- Configure access controls (ACLs), user roles, and permissions to ensure appropriate access to functionalities within ServiceNow.

Form Customization :

- Design and develop custom forms with theming, dynamic fields, widgets, and functionalities to meet specific requirements.

Update Sets :

- Create, import, export, and manage update sets for efficient configuration and customization deployment within the ServiceNow instance.

Troubleshooting :

- Identify and troubleshoot issues within ServiceNow to ensure smooth operation and user experience.

Desired Skills and Experience :

- 2+ years of experience working with IT service management tools or related technologies (preferred).

- Solid understanding of ServiceNow fundamentals (ITSM, CMDB, Configuration Management).

- Experience with at least one of the following ServiceNow modules: ITSM, HRSD, Flow Designer.

- Familiarity with scripting languages used in ServiceNow (e.g., JavaScript, GlideScript) is a plus.

- Understanding of access control concepts and best practices.

- Experience with custom form development is a plus.

- Ability to learn quickly and adapt to new technologies.

- Excellent problem-solving and analytical skills.

- Strong communication, collaboration, and teamwork skills.

(ref:hirist.tech)

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