Senior ServiceNow Engineer

3 weeks ago

Bangalore, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full time

Position Description :

Job Title : Sr ServiceNow Engineer - ServiceNow Platform.

Business Segment/Department.

EEO Category :

Purpose Of Job :

- The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform.

- Maintains a high level of fluency in ServiceNow design and development principles.

- Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

Major Responsibilities :

- Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

- Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources.

- Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline.

- When engaged by Operations, assist with root cause analysis and resolution of production Incidents.

- Collaborates with QE team to ensure proper test cases are defined and executed.

- Work with Capability Owners to translate their business requirements into actionable development tasks.

- Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.

- Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.

- Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members.

- Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team.

- Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.

- Works with team members to review new and existing code and/or perform unit testing.

- Prepare and execute unit test cases and test scripts, support user acceptance testing.

- Proactively stay on top of new capabilities in the platform and educate team members and customers.

- Participates in recruiting, interviewing, and hiring of new software engineering resources.

- Maintains expert level understanding of ServiceNow.

Required Qualifications :

- Bachelor's degree or 5+ years of equivalent experience.

- Experience leading other engineers.

- 5+ years of ServiceNow development skills.

- 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management).

- 5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.

- 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.

Preferred Qualifications :

- ServiceNow IT Service Management or other relevant ServiceNow certifications.

- Prior Tech Lead experience.

- Demonstrated knowledge of application design, application development and implementation.

- Understanding basic full stack development concepts.

- Excellent human relations skills to effectively interact with management, peers, business partners and vendors.

- Experience with maintaining automated testing scripts.

- Experience with Selenium.

Self-starter :

- Competencies and Best Practice for High Performers.

Software Engineering :

- Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering.

- Designs, develops, and implements solutions that exemplify modern software engineering practices.

- Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs.

- Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies.

- Contributes to or helps drive architecture/design, technology, and tool decisions and implementations.

- Implements and continuously improves agile software delivery, code management, and operations practices.

- Mentors junior team members in modern engineering practices, technologies, and patterns.

- Maintains current perspective on technology trends, applying that to personal and team capability growth.

Lead code reviews :

- Customer Centric/Design Thinking.

- Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customer's perspectives.

- Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, backlog grooming, design, and development of solutions.

- Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs.

Technology Acumen :

- Has knowledge of technologies and expands that knowledgebase when necessary.

- Understands what interdependencies exist and operates within them.

- Stays current on trends within own domain and incorporates best practices into work.

Business Acumen :

- Provides ideas on how technology can improve business processes.

- Incorporates business objectives when evaluating processes to remove redundancies and waste.

- Recommends solutions for multiple channels.

- Understands the financial implications of software (cost and benefits for both engineering and operations).

- Technology Security Standards.

- Explains security standards to others.

- Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.

- Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.

Analytical :

- Breaks complex topics into meaningful chunks of information.

- Sorts through large amounts of data to assess for relevancy.

- Seeks out multiple sources to gather information.

- Identifies cause and effect relationships between known and unknown variables.

Problem Solving :

- Validates Assumptions.

- Assesses dependencies.

- Acts in a fair and honest manner consistent with the Company's Code of Conduct.

- Treats others with respect and maintains high standards of personal integrity.

Quality Management :

- Adheres to quality control guidelines and practices.

- Coaches and provides feedback to others on development of problem-solving skills.

- Tracks, identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations.

(ref:hirist.tech)

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