 
						Operations head
2 weeks ago
Site Operations & Troubleshooting
- Regularly visit client sites in Delhi NCR, Punjab, and Chandigarh.
- Handle issues related to manpower attendance, overtime, uniforms, shoes, safety compliance, and audits.
- Escalate only critical matters to the Director — otherwise close issues independently.
- Maintain an audit checklist and send weekly reports.
Manpower & Employee Handling
- Ensure workers report on time and follow discipline at sites.
- Deal firmly with headstrong employees or repeated absentees.
- Coordinate with the deployment team for replacements or new hiring when needed.
Client Coordination
- Act as the first point of contact for operational issues with clients like Godrej, Delhivery, etc.
- Provide timely updates to clients and maintain good working relationships.
- Support in client audits and ensure compliance documents are ready.
Finance & Payment Follow-ups
- Update and monitor bank statements, outstanding, and collections.
- Follow up with clients’ accounts teams for pending payments.
- Coordinate with internal accounts/finance team for invoicing and reconciliation.
. Business Development Support
- Assist Director in new business meetings and presentations.
- Identify leads or opportunities during site visits and client discussions.
- Maintain a basic pipeline tracker of leads and follow-ups.
Requirements
- 5–10 years’ experience in operations support / manpower outsourcing / facility management / sales admin / site coordination.
- Strong communication skills in Hindi & English (Punjabi a plus).
- Ability to handle manpower firmly and deal with client escalations professionally.
- Comfortable with frequent travel (Delhi NCR + Punjab/Chandigarh).
- Working knowledge of basic accounts follow-up (payments, outstanding, reconciliation).
- Computer literate (Excel, email, reporting).
Compensation
- ₹35,000 – ₹45,000/month (depending on experience).
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