Customer Support Specialist
3 weeks ago
Job Title: Calling Executive – Cart Recovery & Customer Support
Location: Netaji Subhash Place
About Us:
Weldots is a fast-growing eCommerce company focused on delivering exceptional customer experiences. We are seeking a motivated and customer-oriented Calling Executive to help recover abandoned carts by engaging with customers, addressing their queries, and guiding them to complete their purchases.
Key Responsibilities:
- Make outbound calls to customers who have abandoned their carts.
- Understand customer concerns and answer product or order-related queries.
- Persuade customers to complete their purchase by explaining offers, discounts, or product benefits.
- Document customer feedback and share insights with the operations and marketing teams.
- Maintain records of calls, follow-ups, and conversions.
- Ensure a positive and helpful customer experience during every interaction.
Qualifications & Skills:
- 0–2 years of experience in telecalling, telesales, or customer service (freshers can apply).
- Excellent communication skills (English & Hindi preferred).
- Customer-centric approach with good listening skills.
- Persuasive and empathetic with the ability to handle objections confidently.
- Basic computer knowledge for updating records.
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