Service Manager
3 weeks ago
Job Description
Position Title
Senior Manager – Service.
Department
Service Operations – Surgical Robotics.
Location
Pan-India.
Reports To
Head – Service Operations.
1. Primary Function
The Service Lead – India will be responsible for leading and managing Meril’s nationwide service operations, ensuring world-class after-sales support for its diverse medical technology portfolio. This leadership role involves building robust service infrastructure, implementing preventive maintenance programs, ensuring regulatory compliance, and driving customer satisfaction. The incumbent will mentor and manage a pan-India team of engineers, collaborating with cross-functional teams to deliver operational excellence and long-term growth.
2. Key Responsibilities
Leadership & Service Operations
- Lead, mentor, and manage a nationwide team of service engineers and technical specialists.
- Oversee installations, preventive maintenance, calibrations, complaint investigations, and repairs across all product lines.
- Establish service SOPs, dashboards, and reporting mechanisms to ensure transparency and performance tracking.
- Drive customer satisfaction through timely resolution, SLA adherence, and service quality excellence.
Strategic & Operational Excellence
- Build and manage ISO-compliant service centers, aligning with regulatory standards.
- Develop long-term strategies for service growth, profitability, and nationwide market coverage.
- Partner with global and regional service teams to align operations with international best practices.
- Identify opportunities for cost optimization, process improvement, and efficiency enhancement.
Customer & Stakeholder Engagement
- Serve as the escalation point for high-value accounts, hospitals, and Key Opinion Leaders (KOLs).
- Collaborate with Sales, Marketing, and Product Management to integrate service excellence into commercial strategies.
- Support AMC/CMC contract negotiations, extended warranty upselling, and customer retention programs.
- Represent Meril at conferences, workshops, and forums, enhancing industry visibility and credibility.
Compliance, Risk & Audit
- Ensure strict adherence to ISO standards, regulatory reporting, and complaint-handling protocols.
- Support audits, risk management, CAPA (Corrective & Preventive Actions).
- Maintain documentation accuracy for global and local compliance.
3. Requirements
Education
• Graduate in Biomedical Engineering or equivalent discipline.
• MBA / Advanced Management qualification preferred.
Experience
• 12–16 years in medical device service operations, with pan-India leadership responsibility.
• Proven expertise in robotics, surgical navigation, and digital health technologies.
• Experience in setting up service infrastructure and managing large, geographically dispersed teams.
• Track record of customer satisfaction and operational excellence.
• Exposure to international service operations preferred.
Skills
• Strong leadership & people management skills.
• In-depth technical knowledge of medical devices, robotics, and service operations.
• Proficiency in strategic planning, problem-solving, and process improvement.
• Excellent communication, stakeholder engagement, and cross-functional collaboration.
• Familiarity with service dashboards, reporting tools, and MS Office Suite.
4. Key Attributes
• Strategic thinker with execution orientation.
• Customer-first mindset with focus on service excellence.
• Thrives in high-pressure, dynamic environments.
• Adaptable, resilient, and collaborative leader.
• Passionate about healthcare innovation and building world-class service operations.
-
Store Manager
2 weeks ago
Vapi, Gujarat, India Hare Murari Placement Service Full time ₹ 4,00,000 - ₹ 8,00,000 per yearRequirementStore Manager Location - Vapi Near Education - B.Com./ Be Mechanical Engineer Experience - 8 to 10 years in Engineering Machinery Equipment Manufacturing Experience Salary - As per interview Mob no Mob no
-
Service Planner
2 weeks ago
Vapi, Gujarat, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...
-
Service Engineer
4 days ago
Vapi, Gujarat, India Inventa Systems Full time ₹ 2,40,000 - ₹ 3,60,000 per yearIndustry: Life Sciences | Laboratory Technology | Medical DevicesWhat You'll Do:· Installation & Commissioning: Set up and verify new lab equipment at customer sites.· Maintenance & Repair: Perform routine service, diagnose issues, and replace parts.· Troubleshooting: Resolve technical problems with in-depth equipment knowledge.· Customer Training:...
-
Account Manager
2 weeks ago
Vapi, Gujarat, India, Gujarat Nalco Water, An Ecolab Company Full timeWe are excited to share that Nalco Water, an Ecolab company, a Fortune 500 Company with $15 Billion Revenue is expanding its Paper Business Team in India and is on the lookout for self-driven, experienced, and dynamic sales professionals. We have fantastic opportunities available at both mid and senior levels to support and drive business expansion in the...
-
General Manager
3 weeks ago
Vapi, Gujarat, India, Gujarat Jay FineChem Private Limited Full timeJob Purpose:Managing timely commission of Green Field Project & manufacturing of Pharma Intermediates & API’s Products, its operations, production/ productivity ensuring quality & regulatory affairs.Key ResponsibilitiesManaging plant of operations of Pharma Intermediates & API’s Products. Will be leading a direct team of functional managers (Production,...
-
Service Quality Manager
2 weeks ago
Rajkot, Gujarat, India, Gujarat Envision Energy Full timeJob Purpose – As a Service Quality Manager, you will be responsible for ensuring the highest standards of quality in the execution of wind energy projects. Your role will involve developing and implementing quality management systems, conducting audits, and collaborating with project & service teams to optimize processes and deliver exceptional results....
-
Store Manager
1 week ago
Vapi, Gujarat, India Unicorn Infosolutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionEstablished in 2002 and headquartered in Mumbai, Unicorn Infosolutions Pvt Ltd operates 90 points of interaction nationwide, including Apple Mono Brand Stores and Apple Authorized Service Centres in Mumbai, Pune, Ahmedabad, Gurgaon, Lucknow, Chandigarh, and New Delhi. Renowned for providing outstanding customer service and showcasing the...
-
Assistant Store Manager
1 week ago
Vapi, Gujarat, India Tata Starbucks Private Limited Full timeAssistant Store Manager store lead Now Brewing – Talent Seekers #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We...
-
Territory Sales Manager
23 hours ago
Vapi, Gujarat, India SACO AEI BIHANI Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany DescriptionSACO AEI BIHANI (SAB) is a result of the collaboration between two global compounding leaders, committed to bringing advanced technology, superior service, and consistent quality to India, the Middle East, Southeast Asia, and nearby regions. Leveraging the deep technical knowledge and legacy of our parent companies, we aim to transform the...
-
Sr. Manager- Production
6 days ago
Vapi, Gujarat, India Utkarsh Placement Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDesignation: Senior Manager / Manager-ProductionEducation: B.E./B.Tech in ChemicalExperience: 12-18 years in Production/Plant Operations (Manager level) or 15-20 years (Senior Manager level) in chemical, manufacturing, or process industry.Location: Vapi, GujaratRoles and responsibilities 1) Responsibility of production target as per customer requirement...