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Salesforce Support Analyst

4 months ago

Pune, Maharashtra, India CallTek Full time

As a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system.

You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.

In this role, your responsibilities will include :

- Responding to user inquiries and troubleshooting issues related to Salesforce CRM.

- Collaborating with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.

- Assisting with Salesforce configuration, data management, and system integrations.

- Monitoring system performance, identifying and resolving any operational or technical issues.

- Maintaining accurate documentation of user issues, resolutions, and system processes.

- Providing end-user training and support on Salesforce functionalities and best practices.

- We are looking for candidates with a strong understanding of Salesforce CRM and experience in providing technical support.

- The ideal candidate is detail-oriented, customer-focused, and has excellent problem-solving skills.

Requirements :

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- With at least 3 years of experience providing technical support for Salesforce CRM.

- Strong knowledge of Salesforce functionality, including Sales Cloud and Service Cloud.

- Experience with Salesforce configuration, data management, and system integrations.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team in a fast-paced environment.

Exp : 3-5yr

(ref:hirist.tech)