Technical Support Engineer

3 weeks ago


BangaloreRemote, IN Talent Nexa Consulting Full time

Technical Support Engineer (Remote)


Preferred Location : India/Bangalore

Talent Nexa Consulting is excited to partner with a leading US-based Product Company to find a Technical Support Engineer who excels in delivering top-notch technical support and enjoys tackling complex challenges. If you're passionate about technology and looking to make an impact, we want to hear from you

Experience Level : 2 to 8 years

Industry Experience : Software Product, eCommerce, SaaS, AI Tech

Role Overview :

As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction by providing expert support for our cutting-edge products. You will act as the bridge between customers and internal teams, working to resolve technical issues swiftly and effectively.

Key Responsibilities :

- Provide technical support across OLTP databases (SQL, Postgres, MySQL, Oracle, etc.), NoSQL databases (elasticsearch, mongodb, redis, Cassandra, etc.), and cloud infrastructure.

- Troubleshoot and resolve complex technical issues, ensuring a seamless customer experience.

- Communicate clearly and effectively with customers, simplifying technical concepts for non-technical users.

- Work hands-on with container-based technologies such as Linux, Docker, and various SaaS platforms.

- Manage and implement APIs within large enterprise environments.

What We're Looking For :

- Experience : 2+ years in a technical support role, with direct customer-facing experience.

- Skills : Strong proficiency in container-based technology stacks and databases, with a solid grasp of APIs.

- Communication : Excellent written and verbal communication skills, with the ability to convey technical information clearly.

- Problem-Solving : A quick and confident problem-solver who can handle complex technical queries.

Preferred Experience :

- Hands-on experience with major cloud providers (AWS, Azure, GCP).

- Familiarity with Kubernetes and CI/CD processes.

- Knowledge of monitoring tools like Datadog, New Relic, or Splunk.

- Comfort with technical acronyms and terms, without needing clarification.

Nice-to-Haves :

- Previous experience in a startup environment.

Why You'll Love Working With Us :

- Impact : Contribute to a team that's transforming the tech landscape.

- Growth : Opportunities for continuous learning and career advancement.

- Flexibility : Enjoy the perks of remote work with a balanced work-life environment.

- Innovation : Engage with cutting-edge technologies in a dynamic field.

(ref:hirist.tech)

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