Technical Support Consultant
2 months ago
About Potentiam :
Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.
Location : Bangalore (Remote)
Experience : 5+ years
Job Responsibilities :
- Providing solutions to customer support cases, whether this is general enquiries or practical resolutions
- Working through assigned cases and taking ownership of cases to completion
- Nurture and maintain strong customer relationships
- Professional Communication with customers and internal teams while working through support cases
- Seek assistance from internal teams
- Follow standard company procedures to update cases and communicate with customers
- Shadowing experienced consultants on more complicated/technical problems to improve understanding and knowledge
Skills :
- Basic ERP/Accounting knowledge
- Exceptional problem-solving skills with ability to analyse complex problems, research solutions and follow through with the resolution
- Excellent written and verbal communication skills
- Exceptional at multi-tasking
- Ability to work effectively with a diverse customer base and adapt to different industries and requirements
- Detail-oriented with a commitment to customer satisfaction
- Ability to work collaboratively in a team environment
- A good knowledge of the Microsoft suite of products, particularly Excel
- Capable of delivering end user training
Benefits and Perks :
- Health Insurance
- Referral Bonus
- Performance Bonus
- Flexible Working options
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