ServiceNow Business Process Consultant

4 weeks ago

Any Location, IN THIRE GLOBAL SERVICES PRIVATE LIMITED Full time

Required Skills/Experience

1. 3+ years working with the ServiceNow platform with experience in at least two modules

2. 3+ years experience in management consulting, process design, or product management

3. Experience leading and executing complex strategic and operational initiatives at large organizations

4. Experience partnering and advising key stakeholders/executives

5. Experience leading and executing complex strategic and operational initiatives at large organizations

6. Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations

7. Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)

Required Soft Skills :

1. Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

2. High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter

3. Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project related reports

4. Proven troubleshooting skills

5. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

6. Proficient in Active Listening and Facilitation of Workshops

7. Proficient in driving decisions making and problem solving

8. Proficient in documenting process design, business requirements, user stories, process guides, and project collateral

9. Strong interpersonal skills with customer centric mindset

Supervisory :

1. Not :

1. ITIL V3 or V4 Foundations Certification

2. Certification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products)

3. Agile/SAFe Product Owner Certification (or equivalent)

4. ServiceNow Certified System Administrator preferred

5. ServiceNow CIS or Experience in multiple modules preferred

6. Bachelor's degree or equivalent practical experience

7. Maintain an active government security clearance if applicable

(ref:hirist.tech)

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