CodeKart - Business Analyst - ServiceNow

1 month ago


BangaloreAny Location, IN CodeKart Full time

Job Description :

Exp : 5 +yr.

Work Location : Remote.

Mandatory skills : ServiceNow minimum 3 yoe.

Responsibilities :

- Business Requirements : Definition Collaborating closely with eclinical system teams to capture, understand, and translate their solution needs into user requirements for the SAM technical team.

- Ensuring that these requirements encapsulate the nuanced needs of Pharma R&D processes.

- Solution Expertise : Acting as a key solution expert during the design process, providing insights into system solutions that support user needs.

- Creation of solution demos, participating in Q&A's and contribution to knowledge base.

- Incident Management : Update and management of requests via the ITSM tool Incident and Request management.

Education and Experience :

- Bachelor's degree (University degree) or equivalent education / relevant experience required.

- Experience in Stakeholder Analysis, Requirement engineering or process modeling is required.

- Experience working with ServiceNow Technologies.

- Knowledge of ITSM principles.

- Demonstrated knowledge of clinical development processes.

- Good knowledge of Quality Assurance, Quality Control and Compliance is required.

- Proficiency in computer applications such as the MS Office suite is required.

- Experience in working in a global environment is required.

- Strong communication both written and verbal English is required.

- Able to operate with a minimum of supervision.

- Experience working in a global R&D environment is preferred.

(ref:hirist.tech)
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