Cluster Manager

1 week ago

Hyderabad Telangana India, Telangana Ode Spa.Wellness Full time

Location: Hyderabad

Reporting To: Assistant Vice President - Sales



Role Summary

The Cluster Spa Manager is responsible for overseeing the operations, financial

performance, and team management of multiple ODE Spa Wellness outlets within a

designated cluster. This leadership role involves strategic planning, revenue

optimization, ensuring consistent service quality, implementing wellness standards, and

maintaining brand integrity across locations. The role demands a balance of operational

excellence, guest satisfaction, and people development.


Key Responsibilities:

1. Business & Financial Management:

a) Take complete ownership of Profit & Loss (P&L) for all assigned outlets.

b) Analyze revenue reports, control costs, and implement strategies to increase

profitability.

c) Monitor sales performance, identify trends, and drive initiatives to achieve and

exceed revenue targets.

d) Prepare and present timely financial and operational reports to the leadership

team.


2. Operational Excellence:

a) Oversee day-to-day functioning of each spa outlet to ensure seamless guest

experience and adherence to brand standards.

b) Ensure consistent implementation of company SOPs and wellness protocols

across all locations.

c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety

compliance.


d) Monitor stock and inventory levels, reduce wastage, and ensure timely

procurement.


3. Team Leadership & Development:

a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels

of motivation and performance.

b) Identify training needs and facilitate ongoing skill enhancement programs for

spa staff.

c) Drive a culture of ownership, professionalism, and continuous improvement

across the cluster.


4. Guest Experience & Relationship Management:

a) Foster strong client relationships to enhance guest retention and satisfaction.

b) Monitor and improve Net Promoter Score (NPS) and address any service-

related escalations promptly.

c) Encourage and implement feedback-driven service enhancements.


5. Marketing & Brand Promotion:

a) Collaborate with marketing teams to conceptualize and execute local

campaigns and promotions.

b) Drive visibility and footfall through strategic tie-ups, wellness events, and

seasonal offers.

c) Ensure consistency in visual merchandising, promotional communication, and

brand representation.


Key Skills & Competencies:

 Multi-unit Spa Operations Management: Ability to efficiently oversee multiple

outlets and align them with business goals.

 Leadership & Team Training: Strong mentoring skills with a focus on team growth

and performance.

 Strategic & Analytical Thinking: Ability to plan long-term strategies backed by data

and market understanding.

 Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue

management.

 Customer Service Orientation: Passionate about delivering exceptional guest

experiences and handling client relationships with care.

 Problem-solving: Quick and effective decision-making in dynamic and service-

oriented environments.

  • Cluster Manager

    1 week ago

    Hyderabad, Telangana, India Health Insurance Care Full time ₹ 45,00,000 - ₹ 1,00,50,000 per year

    Company DescriptionHealth Insurance Care provides individuals and families with access to affordable and comprehensive health insurance coverage under the Affordable Care Act. Known for promoting high-quality healthcare services, the organization strives to simplify health insurance processes and ensure accessibility for all. Health Insurance Care is...

  • Cluster Manager

    19 hours ago

    Hyderabad, Telangana, India Tata Capital Full time

    Cluster Manager - DSMG - BL, PL, UCL & LAP - X Bucket - Hyderabad - Auto Plaza - MM

  • Cluster Manager

    1 week ago

    Hyderabad, Telangana, India Ode Spass Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Location: HyderabadReporting To: Assistant Vice President - SalesRole SummaryThe Cluster Spa Manager is responsible for overseeing the operations, financialperformance, and team management of multiple ODE Spa Wellness outlets within adesignated cluster. This leadership role involves strategic planning, revenueoptimization, ensuring consistent service...

  • Cluster Manager

    5 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time

    We are looking for a skilled Cluster Manager to lead our premium cake and caf lounge operations in Hyderabad, Telangana. The ideal candidate will have 3-7 years of experience in the hospitality industry.Roles and ResponsibilityManage daily operations of multiple locations, ensuring high-quality service and customer satisfaction.Develop and implement...

  • Cluster Head

    5 days ago

    Hyderabad, Telangana, India Vedantu Full time

    Company DescriptionVedantu is a leading LIVE online learning platform in India that bridges the gap between students and the country's best educators. Through interactive classes, students gain personalized learning experiences, access to immediate doubt resolution, and engaging activities like quizzes. Vedantu focuses on making education exciting and...

  • Cluster Manager

    2 weeks ago

    Hyderabad, Telangana, India cult fit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Cluster  Manager - JDAbout Company is a mobile app that takes a holistic approach towards health and fitness by bringing together all aspects of a healthy lifestyle on a single platform. offers both online and offline experiences across fitness, nutrition and mental wellbeing all across India and now are present in 130+ locations across Bangalore, Delhi,...

  • Cluster Credit Manager

    7 days ago

    Hyderabad, Telangana, India Hiranandani Financial Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Oversee the underwriting of the loans in the designated region.Lead a team of Credit Managers at a Cluster Level.Review the underwriting process and define process as per available resources and branch requirements.Credit decision for secured on organisation policies, processes and merits as per limits.Evolve underwriting norms customized to the local market...

  • Cluster Head

    2 weeks ago

    Hyderabad, Telangana, India NoBroker Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About the Role:A cluster head plays a crucial role in leading a team of sales managers (Client Advisors) by ensuring their overall success. They are responsible for setting sales goals and targets, implementing sales strategies, monitoring performance, providing training and mentoring, and facilitating collaboration among team members. In summary, the...

  • Cluster Head

    5 days ago

    Hyderabad, Telangana, India ServCrust Full time

    Department:SalesEmployment Type:Full-time*Experience Level:*Experience Fresh graduateAbout UsWe are leading the digital transformation in Construction Industry, aiming to streamlineConstruction structural material (Aggregates, Bricks, RMC, Steel, Cement) sourcing and improveefficiency while prioritizing customer satisfaction using innovative technology...

  • Cluster Head

    5 days ago

    Hyderabad, Telangana, India Roche Full time

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...