Customer Centric Quality
1 week ago
- Voice-of-Customer System: Capture VOC , Deploy real-time VOC dashboards (Medallia + field returns); improve MTBF, MTTF for top complaints
- Develop Field Quality Command Center: Bring visibility to customer concerns at plant level, monitoring effectiveness of closed issues; lead 8D for critical issues , FRACAS monitoring
- Warranty Optimization: Reduce warranty cost and defects, monitor issue closure and effectiveness & predictive analytics (Python + Tableau, Weibull) for plants and FG suppliers.
- Review mechanism: Chair reviews with multiple plants, R&D, Service; align on CTQ flow-down from VOC to design FMEAs. Update to senior management with analytics
- Zero-Recall Culture: Monitor no fault forward culture , review poka-yoke , built in quality; target zero safety recalls, Zero DOA.
- Team & Metrics: Coordinate with multiple plants drive KPIs: Cost of poor Quality, Part return, Defect on arrival, Social media ratings, develop strategy for customer delight
Customer connect :Conduct customer surveys to capture early warning signals and identify improvement opportunities.
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Quality Head- Inside Sales
7 days ago
Noida, Uttar Pradesh, India, Ghaziabad UNIVO Education Full timeFounded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities offer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the Gross Enrolment Ra o (GER) from 27% to 50% by 2035, contribu ng to na onal development through accessible, flexible and affordable educa on. At...
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Customer Support Representative
5 days ago
Noida, Uttar Pradesh, India, Ghaziabad Times Internet Full timeJob Location-Noida (Hybrid-3 days work from office)Job Role- Customer Support RepresentativeExperience Required- 1 to 5 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories,...
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Quality Assurance Lead
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
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Quality Assurance Specialist
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Suraasa Full timeJOB DESIGNATION - Quality Assurance Analyst (Sales)Work Location - NoidaWork schedule - 6 Days (Monday - Saturday)Mandatory Experience - 2+ Years ( Ed-Tech Industry)About the RoleWe are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’customer interactions meet the highest standards of quality, compliance, and...
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Project and Process Quality Auditor
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad ComplianceQuest Full timeJob SummaryThe Project and Process Quality Auditor ensures that customer specific configured software solutions meet internal quality standards, client specifications, and regulatory requirements. This role involves auditing processes, configurations, and deliverables to verify compliance, accuracy, and consistency. The Project and Process Quality Auditor...
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Supplier Quality
1 week ago
Noida, Uttar Pradesh, India, Ghaziabad Havells India Ltd Full timeEstablish process controls, Quality systems at supplier end Review performance of new products Drive Built in Quality through identification on Critical stations/parameter and deploying preventive product/process controls for these parameters.Ensure Touch & Feel of product at par with Global standards. Set a culture of shop engagement through...
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QMS & Process/Product Quality
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Vista Consoles Electronics Private Limited Full timeRole Objective: To ensure that the organization’s products, processes, and services consistently meet customer, regulatory, and internal quality requirements through effective implementation, monitoring, and continual improvement of the Quality Management System (QMS).Job ResponsibilitiesQMS:1. Responsible for QMS Implementation & Maintenance.2. Shall...
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Customer Support Head
7 days ago
Noida, Uttar Pradesh, India, Ghaziabad Cash24x7 Full timeCustomer Support Head About the companycash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer...
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Customer Support Head
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Cash 24x7 Full timeAbout the company cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team, ensure...
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Lead Business Analyst – Healthcare
2 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Coforge Full timeJob Role: Lead Business Analyst – Healthcare & Life SciencesLocation: G Noida, WFOExperience: 5–9 years (with minimum 3 years in Healthcare Business Analysis and/or Presales)Role OverviewWe are looking for a Lead Business Analyst to spearhead domain-centric solutioning and support business development initiatives for our Healthcare & Life Sciences (HCLS)...