Customer Support Head

11 hours ago


Noida Uttar Pradesh India, Ghaziabad Cash24x7 Full time

Customer Support Head


About the company

cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.


Key Responsibilities:

● Lead and manage the customer support team to ensure timely and effective resolution of customer queries.

● Develop and implement strategies to enhance customer satisfaction and retention.

● Monitor customer feedback, track key performance metrics, and generate reports for management.

● Resolve escalated customer issues promptly and efficiently.

● Mentor and train the customer support team for better productivity and service quality.


Requirements:

● Graduate/Postgraduate (any discipline).

● 3–5 years of experience in customer support or customer experience roles.

● Excellent leadership, communication, and problem-solving skills.


Salary Range: ₹20,000 – ₹30,000 per month



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