Customer Support Head
11 hours ago
Customer Support Head
About the company
cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits. About the Role We are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.
Key Responsibilities:
● Lead and manage the customer support team to ensure timely and effective resolution of customer queries.
● Develop and implement strategies to enhance customer satisfaction and retention.
● Monitor customer feedback, track key performance metrics, and generate reports for management.
● Resolve escalated customer issues promptly and efficiently.
● Mentor and train the customer support team for better productivity and service quality.
Requirements:
● Graduate/Postgraduate (any discipline).
● 3–5 years of experience in customer support or customer experience roles.
● Excellent leadership, communication, and problem-solving skills.
Salary Range: ₹20,000 – ₹30,000 per month
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