Process Associate

3 weeks ago

Ahmedabad Gujarat India, Gujarat MSBC Group Full time

Position: Process Associate (Back Office)

Location: Ahmedabad(On-site)

Experience: 1+ Years

Shift Timing: 12:30 PM – 10:30 PM

Job Type: Full-Time


Company Overview:


MSBC Group is a dynamic and growing global IT solutions provider with a strong presence across the UK, US, and India, now expanding in the UAE. With 20+ years of excellence, MSBC specializes in delivering enterprise-grade platforms in FinTech, Health & Biomedical Research, Manufacturing, and Logistics. Our solutions are backed by ISO9001, ISO27001, and CMMI Level 3 accreditations, reflecting our commitment to quality and security.


Process Associate – Back Office Project


We are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.



Key Responsibilities:


  • Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
  • Enter order and quotation details into designated software systems, maintaining error-free documentation.
  • Ensure all processed orders meet the quality benchmarks established by the client and the company.
  • Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
  • Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
  • Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
  • Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.


Skills & Qualifications:


  • 1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus).
  • Strong proficiency in data entry with exceptional attention to detail and accuracy.
  • Excellent communication skills, both verbal and written, to manage client interactions effectively.
  • A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment.
  • Flexibility to work UK business hours. (12:30pm - 10:30pm)


What We Offer:

  • Global career exposure and the opportunity to work onsite.
  • Collaborative and innovation-driven work culture.
  • Competitive compensation and other perks & benefits.
  • A platform to grow into a client-facing leadership role.

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