Technical Support Specialist

3 weeks ago

BangaloreAny Location, IN Cortex Consulting Pvt. Ltd. Full time

Technical Support Specialist (DICOM/PACS)

Experience : 5 to 10 years

Job Description :

Position Overview :

We are seeking an experienced Technical Support Specialist with expertise in troubleshooting DICOM and PACS systems.

The ideal candidate will have 5 to 10 years of relevant experience in providing technical support, diagnosing issues, and resolving customer inquiries related to DICOM and PACS technologies.

Key Responsibilities :

Troubleshooting :


- Provide expert-level technical support and troubleshooting assistance to customers experiencing issues with DICOM (Digital Imaging and Communications in Medicine) and PACS (Picture Archiving and Communication System) systems.

Issue Diagnosis :


- Diagnose and identify root causes of technical issues reported by customers, including image quality, data transmission, connectivity, and system performance issues.

Issue Resolution :


- Develop and implement effective solutions to resolve technical issues and ensure the smooth operation of DICOM and PACS systems.

Customer Interaction :


- Interact with customers via phone, email, or remote support tools to understand their technical problems, provide guidance, and offer solutions to address their needs.

Documentation :


- Maintain accurate records of customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing system or knowledge base for future reference.

Escalation :


- Escalate complex technical issues to senior technical support personnel or engineering teams for further investigation and resolution.

Training :


- Provide training and guidance to customers on how to use DICOM and PACS systems effectively, troubleshoot common issues, and perform basic system maintenance tasks.

Continuous Improvement :


- Identify recurring technical issues or trends and work with the product development team to implement enhancements or improvements to the DICOM and PACS systems.

Collaboration :


- Collaborate with internal teams, including product development, engineering, and quality assurance, to address customer feedback, resolve issues, and improve product quality.

Key Skills :

- 5 to 10 years of experience in technical support, with a focus on troubleshooting DICOM and PACS systems.

- In-depth knowledge of DICOM standards and protocols, including DICOM image formats, communication protocols (e.g., TCP/IP, HL7), and DICOM network services (e.g., DICOM C-STORE, DICOM Query/Retrieve).

- Proficiency in troubleshooting PACS-related issues, such as image storage, retrieval, viewing, and integration with other healthcare systems.

- Strong analytical and problem-solving skills to diagnose technical issues and identify effective solutions.

- Excellent communication and interpersonal skills to interact with customers, understand their technical problems, and convey solutions in a clear and concise manner.

- Ability to work independently and prioritize tasks in a fast-paced environment, while ensuring timely resolution of customer inquiries and issues.

- Familiarity with ticketing systems, remote support tools, and knowledge base platforms used for technical support operations.

- Commitment to continuous learning and staying updated on the latest developments in DICOM and PACS technologies.

(ref:hirist.tech)

  • IT Support Specialist

    2 months ago

    Any Location/Bangalore, IN Swift Strategic Staff Solutions INC Full time

    We are seeking a highly motivated and technical GIS IT Support Specialist to join our team. You will play a critical role in supporting our staff with their Geographic Information System (GIS) software and hardware needs. You will provide technical assistance, troubleshoot issues, and ensure the smooth operation of our GIS :Technical Support :- Provide...

  • Product Specialist III

    3 weeks ago

    Bangalore/Any Location, IN Swift Strategic Staff Solutions INC Full time

    About the Role :We are seeking a motivated and experienced Technical Support Specialist (Product Specialist 3) to join our growing team. In this role, you will provide exceptional technical support to our customers, troubleshooting a wide range of hardware, software, and network-related challenges. You will leverage your in-depth knowledge of Microsoft...

  • Product Specialist III

    2 months ago

    Bangalore/Any Location, IN Swift Strategic Staff Solutions INC Full time

    About the Role :We are seeking a motivated and experienced Technical Support Specialist (Product Specialist 3) to join our growing team. In this role, you will provide exceptional technical support to our customers, troubleshooting a wide range of hardware, software, and network-related challenges. You will leverage your in-depth knowledge of Microsoft...

  • Aeonovatech - Teamcenter Lead - Technical Support

    4 weeks ago

    Any Location, IN AEONOVATECH PRIVATE LIMITED Full time

    Experience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex issues...

  • Aeonovatech - Teamcenter Lead - Technical Support

    3 weeks ago

    Any Location, IN AEONOVATECH PRIVATE LIMITED Full time

    Experience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex issues...

  • Firewall Technical Specialist

    3 weeks ago

    Bangalore/Hyderabad/Any Location, IN Saasvaap techies pvt lmd Full time

    Overview :As a Firewall Technical Specialist, you will play a crucial role in providing engineering and operational support for the Firewall Management Service, ensuring 24x7 firewall support. Collaborating closely with client groups and vendors, you will deliver exceptional customer support and maintain a highly available agile infrastructure. This role...

  • Firewall Technical Specialist

    2 months ago

    Bangalore/Hyderabad/Any Location, IN Saasvaap techies pvt lmd Full time

    Overview :As a Firewall Technical Specialist, you will play a crucial role in providing engineering and operational support for the Firewall Management Service, ensuring 24x7 firewall support. Collaborating closely with client groups and vendors, you will deliver exceptional customer support and maintain a highly available agile infrastructure. This role...

  • Senior CMDB Specialist

    2 months ago

    Any Location/Bangalore, IN Allime Tech Solutions Full time

    Job Description:We are seeking an experienced and highly skilled Senior CMDB Specialist to join our dynamic team. As a CMDB Specialist, you will play a crucial role in managing our Configuration Management Database (CMDB) to ensure the integrity, accuracy, and reliability of our IT infrastructure data. The ideal candidate will have a solid background in...

  • Technical Support Engineer

    2 months ago

    Bangalore/Any Location, IN Gethyr Full time

    A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...

  • Technical Support Engineer

    3 weeks ago

    Bangalore/Any Location, IN Gethyr Full time

    A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...

  • Technical Support Engineer

    3 weeks ago

    Any Location, IN CAMSDATA TECHNOLOGIES INDIA PVT LTD Full time

    1. Server Administration :- Operating Systems: Proficiency in various server operating systems such as Windows Server, Linux, Unix, etc.- Configuration Management: Skills in setting up and managing server configurations.2. Networking:- TCP/IP: Understanding of the TCP/IP protocol suite and networking fundamentals.- Firewalls and Security: Knowledge of...

  • Senior Technical Support Engineer

    2 months ago

    Bangalore/Any Location, IN Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Senior Technical Support Engineer

    3 weeks ago

    Bangalore/Any Location, IN Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Microsoft Dynamics GP

    4 weeks ago

    Any Location, IN RapidBraiins Full time

    As a Microsoft Dynamics GP and NAV Specialist, you will be responsible for the design, analysis, development, testing, and deployment of customized solutions for Microsoft Dynamics GP and NAV. You will work closely with clients to understand their business needs and translate them into functional specifications and technical developments. Additionally, you...

  • Microsoft Dynamics GP

    3 weeks ago

    Any Location, IN RapidBraiins Full time

    As a Microsoft Dynamics GP and NAV Specialist, you will be responsible for the design, analysis, development, testing, and deployment of customized solutions for Microsoft Dynamics GP and NAV. You will work closely with clients to understand their business needs and translate them into functional specifications and technical developments. Additionally, you...

  • ServiceNow Specialist

    3 weeks ago

    Any Location, IN Salorix Consulting Full time

    About the job : Role : ServiceNow Specialist with expertise in Salesforce integrationContract Duration : 6+ Months (Fulltime freelancer/Independent contractor) Location : RemoteWe are seeking a skilled ServiceNow Specialist with expertise in Salesforce integration. The ideal candidate will have a strong background in configuring and maintaining ServiceNow...

  • ServiceNow Specialist

    3 weeks ago

    Any Location, IN Salorix Consulting Full time

    About the job : Role : ServiceNow Specialist with expertise in Salesforce integrationContract Duration : 6+ Months (Fulltime freelancer/Independent contractor) Location : RemoteWe are seeking a skilled ServiceNow Specialist with expertise in Salesforce integration. The ideal candidate will have a strong background in configuring and maintaining ServiceNow...

  • Network Specialist

    1 month ago

    Any Location, IN team management services Full time

    Company Profile :Our client is a distinguished hospitality and event management company dedicated to providing unparalleled experiences in the realm of accommodation, hospitality services, and event organization. They focus on excellence, innovation, and customer satisfaction, they strive to create memorable moments and deliver exceptional services to their...

  • Network Specialist

    3 weeks ago

    Any Location, IN team management services Full time

    Company Profile :Our client is a distinguished hospitality and event management company dedicated to providing unparalleled experiences in the realm of accommodation, hospitality services, and event organization. They focus on excellence, innovation, and customer satisfaction, they strive to create memorable moments and deliver exceptional services to their...

  • Oracle EPM Suite Specialist

    2 months ago

    Bangalore/Any Location, IN IBU Consulting Full time

    About the Company : We are currently seeking a skilled EPM Suite Specialist with a focus on ARCS (Account Reconciliation Cloud Service) to join our team either as a full-time employee on Payroll or on a contractual basis. The ideal candidate will possess a strong background in ARCS functionality, coupled with expertise in related Oracle Enterprise...