Prospective Student Officer supporting The Royal Melbourne Institute of Technology

Job Title: Prospective Student Officer supporting The Royal Melbourne Institute of Technology

Location: Delhi

About OneStep Global:

OneStep Global, a market entry firm specialized in the higher education sector. OneStep global helps global universities, colleges, government organizations to land and expand across Asia, through stake holder management and in country representation. OneStep global has been working with some very prestigious universities and colleges across the world. The solutions vary from market development, market entry and market presence.

About RMIT:

RMIT is a global university of technology, design and enterprise in which teaching, research and engagement are central to achieving positive impact and creating life-changing experiences for our students. One of Australia’s original educational institutions founded in 1887, RMIT University now has 83,000 students including 12,000 at postgraduate level. The University enjoys an international reputation for excellence in professional and vocational education, applied and innovative research, and engagement with the needs of industry and the community. With three campuses in Melbourne (City, Brunswick and Bundoora), two in Vietnam (Hanoi and Ho Chi Minh City) and a centre in Barcelona, Spain, RMIT is a truly global university. RMIT also offers programs through partners in Singapore, Hong Kong, mainland China, Indonesia and Sri Lanka, and enjoys research and industry partnerships on every continent.

RMIT prides itself on the strong industry links it has forged over its 130-year history. Collaboration with industry is integral to the University’s leadership in applied research and education, and to the development of highly skilled, globally focused graduates.

The Role:

The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in

representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

As a member of the Sales and Conversion portfolio, they will participate in both inbound and outbound interactions with future international students at all stages of the prospective student pipeline, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.

They will manage a number of contact channels including Phone, Email, Live Chat, Social and WhatsApp, and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.

Reporting:

Reports to: Senior Prospective Student Officer

Key responsibilities:

· To provide a professional public face and act as first point of contact for prospective students by providing best in class customer service to all enquiries across all operating channels, whilst promoting RMIT programs in a way that showcases the RMIT proposition to prospective students.

· Ensure detailed and quality lead capture through conversations with prospective students in order to maintain an effective sales pipeline for upcoming and future intakes.

· Lead, where applicable, new Sales and Conversion initiatives and projects geared towards generating future enrolments to the university.

· Assist and contribute when required across activities within the greater university community to support the broader team in reaching recruitment targets, this can include answering student enquiries, large and small events, and general support across the recruitment and admission teams.

Person Specification:

· Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.

· Experience in an acquisition/recruitment environment highly regarded

· Exhibit high level written and verbal communication skills and comprehension skills and confidently interact with clients from a diverse range of backgrounds.

· Demonstrate ability to manage difficult client expectations with successful outcome.

· Experience with CRM for capturing lead and case data based on conversation with prospective students.

· Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.

· Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.

· Demonstrate high level IT skills including proficiency with Microsoft Office software, with strong emphasis on Excel.

Skills:

• Experience using Salesforce (CRM)

• Excellent communication skills both verbal and written

• Influencing and sales skills

• Customer focused individual who has empathy for those they deal with and a polite and friendly manner

Availability and start date:

Immediate

NOTE:

OneStep Global is an equal opportunities employer and is committed to the employment policies, procedures and practices which do not discriminate on grounds such as gender, marital status, family status, age, disability, race, religious belief, sexual orientation.