
Senior Manager
10 hours ago
Looking for candidates only from international BPO experience in Workforce management department.
· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.
· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy.
· Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement.
· Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions.
· Manage escalations, resolve complex challenges, and provide guidance on critical decision-making.
· Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution.
· Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals.
· Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes.
· Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency.
· Lead and mentor WFM managers.
· Should have experience in Billing & invoicing
CTC – Max 25LPA (net take home pre tax 1.50lpa) (includes the variable pay)
Location – Pune – Yerwada (Pick & drop available within the boundary )
Mumbai – Malad west/ Goregaon
We need from international BPO
Shift – Candidian shift (Window – 5pm – 4am rotational off & rotational shift 5days working )
Notice period – need candidates who are immediate joiners or can join in 15 – 20days max ) or Notice period buyout is available.
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