ServiceNow ITSM Developer

4 weeks ago

BangaloreChennai, Tamil Nadu, India RAPINNO TECH SOLUTIONS PRIVATE LIMITED Full time

Skills/Role ServiceNow ITSM Developer

Location - Chennai/Bangalore only. Need to work from office on all 5 days from 3 PM to 12.00 AM

Job Description Skills :

- Understanding of ServiceNow modules

- Ability to work with the Customer to understand requirements

- Ability to document designs and configurations

- Ability to estimate work effort for design and configurations

- Ability to configure ServiceNow

- JavaScript expert

- Ability to test code and work defects to resolution

- Ability to promote code in ServiceNow

- Ability to develop, update and test client and server-side scripts

- Ability to develop, update and test notifications

- Ability to work service requests to completion

- Knowledge of integrations

- Understanding of ServiceNow data schema

- Experience in reporting

- Good written and verbal skills

- Good problem determination skills.

Familiar with :

- Create and schedule reports in ServiceNow

- Create Technical Knowledge Articles for team use

- Leveraging transform maps to load data

Have experience in :

- Working with client/Kyndryl team to requirements and provide solution recommendations

- Code promotion process in ServiceNow - how to move update sets between environments

- Custom ServiceNow application support - how to identify and manage issues

Responsibilities :

- Participate in client's meetings, established governance board and provide technical recommendations.

- Provide ServiceNow architecture and technical views.

- Advise on and implement process integrations, platform improvements, and automations.

- Provide guidance in designing and developing and implementing a functional and operational architecture for the Stryker ServiceNow environment.

- Provide ServiceNow instance cloning, data refreshing, and maintenance of all in-scope ServiceNow instances at Stryker.

- Provide one release window per week.

- Create and execute ServiceNow platform changes for all in-scope Stryker ServiceNow instances.

- Conduct story development (minor enhancements), testing, and promotion preparation.

- Provide defect support and remediation.

- Provide Service Level module, Service catalog requests, catalog tasks and Incident support.

- Open and work on tickets with ServiceNow support formerly known as 'High Importance' (HI) support.

- Implement data changes per the agreed-upon process.

- Review Service Requests and changes submitted, and estimating the level of effort that will be required to implement those.

- Track the ServiceNow team's productivity, and reporting for story, catalog tasks, changes, defects, and Incidents.

- Provide End User impacting ServiceNow Incident and ServiceNow defect support to Stryker and support teams.

- Assist with periodic audits of the platform and data accuracy within ServiceNow.

- Track and notify customer ServiceNow owner in case of any license over utilization.

- Maintain and update Standard Operating Procedures (SOP) documents including version control.

- Administer user permissions, roles, group management, location data, tickets assigned to inactive users, groups throughout user and group lifecycle

- Administer and report on ServiceNow license utilization to complement license management initiatives

Contractor Request Number of Positions

Note - Please share Soft copy of PAN Card in the mail attachment .

(ref:hirist.tech)

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