ServiceNow Architect
4 weeks ago
Notice Period : 45 days or less
Education : B.E/B. Tech Graduate or MCA
Job Description :
ServiceNow Architect will play a pivotal role as the Service Owner and Specialist, ensuring the strategic vision, effective architecture, and day-to-day operational success of the ServiceNow platform.
This role aims to assess the candidate's ability to provide both high-level strategic direction and hands-on expertise in ServiceNow architecture and management.
Tasks :
- Define a strategic vision for the ServiceNow platform in alignment with organizational objectives.
- Lead the architectural design of ServiceNow solutions, considering scalability, performance, and industry best practices.
- Oversee the development and customization of ServiceNow modules, ensuring adherence to coding standards and best practices.
- Act as the primary owner of the ServiceNow service, defining and ensuring the realization of service strategy, policies, and goals.
- Design and implement integrations to create a seamless ITSM ecosystem.
- Develop and optimize automation workflows to enhance operational efficiency.
- Continuously evaluate and optimize the ServiceNow platform to meet evolving business requirements.
- Establish and enforce governance policies for ServiceNow development and usage.
- Ensure compliance with security standards and regulatory requirements.
- Collaborate with IT teams and business units to understand needs and align ServiceNow solutions accordingly.
- Maintain comprehensive documentation of ServiceNow configurations, integrations, and customizations.
- Drive initiatives for continuous improvement and innovation within the ServiceNow ecosystem.
Required Skills :
- Extensive experience in ServiceNow architecture, development, and customization.
- Proficiency in JavaScript, Glide Script, and other ServiceNow scripting languages.
- Strong understanding of ITSM processes and ITIL principles.
- Experience with ServiceNow integration technologies (REST, SOAP, MID Servers).
- Excellent problem-solving and analytical skills.
- Effective communication skills for both technical and non-technical stakeholders.
- Strong project management skills.
Education Qualification :
- Bachelor's degree in information technology, Computer Science, or a related field.
- ITIL V3 or V4 Certified ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD) certifications are required.
- This position requires a minimum of 10+ years of experience in ServiceNow architecture, development, and service management, with a proven track record in lead roles.
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