Assistant Manager

3 hours ago

Bengaluru Karnataka India, Karnataka PW Full time

Job Title: Operations Assistant Manager

Department: Business Operations

Location: HSR Layout - Bangalore (Hybrid)



About the Role

The Operations Assistant Manager will play a key role in ensuring the smooth execution of daily operations, optimizing processes, and driving efficiency across business units. The ideal candidate will collaborate cross-functionally with Product, Sales, Marketing, and Finance teams to ensure seamless student experience, lead flow management, process governance, and operational excellence.



Key Responsibilities

1. Process Management & Optimization

  • Oversee day-to-day operations to ensure smooth workflow and adherence to SLAs.
  • Identify process gaps and drive improvements to enhance efficiency and learner experience.
  • Develop and document SOPs for recurring tasks and projects.
  • Collaborate with cross-functional teams to align operational goals with organizational objectives.


2. Lead & Data Operations

  • Monitor and manage lead lifecycle through CRM/NPF dashboards (Lead Squared, Kapture, etc.).
  • Ensure proper mapping of leads, enrollments, and refund cases in coordination with Finance and Sales.
  • Regularly review lead performance, drop rates, and call connectivity data to identify areas of improvement.
  • Coordinate with Product and Tech teams to resolve system bugs, lead flow discrepancies, and report delays.


3. Reporting & Analytics

  • Create, maintain, and present daily/weekly/monthly reports on sales funnel, productivity, and conversions.
  • Analyze trends to suggest actionable insights for revenue growth and operational performance.
  • Track counselor performance metrics and suggest optimization strategies.


4. Stakeholder Management

  • Act as the key point of contact between Category, Product, Sales, and Finance teams for operational escalations.
  • Communicate effectively with internal and external stakeholders to ensure timely task completion.
  • Support new initiatives, launches, and quarterly business reviews with structured data and execution plans.


5. Quality & Compliance

  • Ensure all operations follow compliance guidelines and internal quality standards.
  • Regularly audit data entries, call records, and process adherence.
  • Manage refund, re-enrollment, and course transfer operations in coordination with Finance.


Required Skills & Competencies

  • Strong analytical and problem-solving abilities.
  • Hands-on experience with CRM systems (LeadSquared, Salesforce, HubSpot, etc.) and data reporting tools.
  • Excellent communication and stakeholder management skills.
  • Ability to multitask and work under pressure with attention to detail.
  • Proficiency in Excel/Google Sheets, data visualization, and process documentation.


Qualifications & Experience

  • Bachelor’s or Master’s degree in Business Administration, Operations, or related field.
  • 3–6 years of experience in operations, preferably in an EdTech or service-based environment.
  • Experience in process improvement and reporting automation is a plus.


Key Performance Indicators (KPIs)

  • Lead to enrollment conversion improvement.
  • Reduction in refund and drop-off cases.
  • Process turnaround time and SLA adherence.
  • Accuracy and timeliness of reports and dashboards.
  • Stakeholder satisfaction and internal collaboration efficiency.


Interested candidates can email CV @ ankita.bhowmick@pw.live

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