Windows Server

2 weeks ago

india, IN OneUp Networks Full time

Company - OneUp Networks

Role - Windows Remote Desktop Engineer - Intern

Stipend - 6K to 8K Per Month

Duration - 6 Months

Shift - North American

Location - Remote

Full Time - Yes, post Internship

Qualifying Criteia - Free Talker, Understands Cloud Technology, Willingness to Grow in Sales, Business Acumen, Neven Back Down Attitude


Company Description

OneUp Networks is a trusted provider of comprehensive networking solutions, managed services, and cloud-based offerings. Specializing in Managed Service Provider (MSP) offerings, Cloud Services, Infrastructure-as-a-Service (IaaS), and Application Hosting, we empower businesses with secure and efficient infrastructure to drive digital transformation and enhance productivity.

Role Description

We are looking for a skilled Windows Server & Hosting Support Engineer to join our cloud hosting operations team. The ideal candidate will manage, support, and troubleshoot Windows-based environments used for QuickBooks (QB) hosting, TR hosting, and other application hosting workloads. You will work directly with clients, resolve technical issues, maintain server health, and ensure a secure, stable, and high-performance hosting environment.

Key Responsibilities

Windows Server & Infrastructure

  • Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.
  • Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.
  • Administer and optimize Remote Desktop Services (RDS) multi-user environments.
  • Perform server hardening, updates, and ongoing system performance monitoring.
  • Manage file permissions, shares, profiles, and storage allocations.

Hosting Support (QB/TR/Application Hosting)

  • Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.
  • Install, configure, update, and troubleshoot hosted applications.
  • Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.
  • Coordinate with application vendors when needed for escalated issues.

Client Support

  • Serve as a primary technical contact for hosting clients (L1/L2).
  • Troubleshoot remote user connectivity issues including RDP/SSL/VPN.
  • Provide timely and professional communication across email, tickets, and calls.
  • Assist with user onboarding, environment setup, and migration tasks.

Cloud Hosting & Operations

  • Monitor system health, uptime, CPU/RAM usage, and resource allocation.
  • Assist in provisioning new servers, scaling resources, and maintaining high availability.
  • Participate in backup verification, disaster recovery testing, and security compliance routines.
  • Document environment changes, SOPs, and troubleshooting guides.


Benefits

  • Talk to US Business Owners and Managers and upskill your business acumen.
  • INR 6K to 8K to during internship.
  • Opportunity to work with Industry experts and learn from them.
  • Competitive salary commensurate with experience post internship.
  • Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.
  • Flexible work environment with opportunities for professional development and growth.

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